Jan. 29, 2026
What’s changing? Effective April 1, 2026, Alacura Medical Transportation Management will manage prior authorization, recommended clinical review and retrospective claim review for commercial ground and air medical transportation claims.
What do I need to do? For services effective April 1, 2026, facilities and providers should promptly contact Alacura once the transport decision is made. Ambulance providers should check that Alacura has been engaged for non-emergent medical ground and air transport before picking up the patient. Nurses are available daily 24/7 for real-time verbal assessments.
Contact Alacura
- By phone at 866-729-8210
- By fax at 877-834-6404
- By email
Eligibility and benefits: Check eligibility and benefits through Availity® Essentials or your preferred vendor. This will also help identify whether a service requires a prior authorization, is available for recommended clinical review or may be subject to retrospective review.
Continue to watch News and Updates for program updates.
This program doesn’t apply at this time to members with Blue Cross and Blue Shield Federal Employee Program® or government programs.
Checking of eligibility and/or benefit information is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the participant’s eligibility, any claims received during the interim period and the terms of the participant’s certificate of coverage applicable on the date services were rendered.
Alacura Medical Transportation Management, LLC. is an independent company that has contracted with Blue Cross and Blue Shield of New Mexico to provide utilization management services for participants with coverage through BCBSNM.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM.
BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services they offer.