At Blue Cross and Blue Shield of New Mexico (BCBSNM), we are committed to providing support to physician practices. We’ve designed tools that health care providers find useful. Whether doing research or streamlining billing, these tools can help you evaluate costs, save time, improve service and more.

Availity® Essentials

Availity offers a secure Internet portal for providers to interact with the payers in the Availity network. Availity offers a variety of tools to providers that are listed below.

Altruista Health’s GuidingCareTM Portal via Availity® Provider Portal

Altruista Health GuidingCare is a web-based care management tool for assigned providers to monitor rendered services, activities, quality measures and care plans for Blue Cross Community CentennialSM members. GuidingCare is accessible to existing Availity administrators and assigned users in the BCBSNM-branded Payer Spaces section in the Availity Portal. Learn More

Availity® Authorizations

Authorizations is an online tool in Availity Essentials that allows you to submit prior authorization requests handled by BCBSNM.  Learn More

Availity® Attachments: Submit Recommended Clinical Review Requests 

Attachments is an online tool in the Availity Essentials portal that allows you to submit electronic recommended clinical review (formerly predetermination of benefits) requests handled by BCBSNM. Learn More

Availity Eligibility and Benefits

It is important to verify membership and check coverage details for every patient at every visit before you administer treatment.

To obtain fast, efficient, detailed benefits information for BCBSNM members, you can use Availity's Eligibility and Benefits tool. This free online tool can provide you with co-payment, co-insurance, deductible, and other important information.

For additional details, refer to the Availity Eligibility and Benefits User Guide


BlueApprovR is an online tool accessible in Availity® Essentials that allows providers to submit inpatient and/or outpatient prior authorization requests for medical/surgical, specialty pharmacy drugs, and behavioral health services, as well as recommended clinical review (RCR) requests for medical/surgical and specialty pharmacy drugs  for many BCBSNM commercial members. Learn More

Claim Inquiry Resolution – High-Dollar, Pre-Pay Reviews

Claim Inquiry Resolution is available via a tab in our Electronic Refund Management (eRM) system. The CIR function provides a method for inquiry submission related to High-Dollar, Pre-Pay Review requests for most Host (BlueCard® out-of-area) claims (Medical Records and/or Itemized Bills) handled by BCBSNM. Learn More

Claim Reconsideration Requests

The Claim Reconsideration tool allows providers to electronically submit claim reconsiderations for situational finalized claim denials (including BlueCard® out-of-area claims), using Availity’s Dispute capability anchored off the enhanced Claim Status tool. Learn More

Claim Status Tool

The Availity® Claim Status Tool offers enhanced, real-time claim status functionality to help you manage and resolve claims processed by BCBSNM. Learn More

Clear Claim Connection

Clear Claim Connection is a web-based code auditing reference tool that mirrors BCBSNM edits (i.e., unbundling, mutually exclusive, and incidental). Learn More


CoverMyMeds is an online tool for electronic completion and submission of benefit prior authorization (PA) requests for prescription drugs that are part of BCBSNM pharmacy PA program. Learn More

DNoA Connect

DNoA Connect is a provider self-service tool where dental offices can conveniently connect to patient information for members with BlueCare DentalSM.

Electronic Claim Submission via Availity® Essentials

Availity’s Claim Submission tool allows providers to quickly submit electronic Professional (ANSI 837P) and facility, or Institutional (ANSI 837I) claims or encounters to BCBSNM, at no cost. Learn More

Electronic Clinical Claim Appeal Request via Availity®

The Dispute tool allows providers to electronically submit appeal requests for specific clinical claim denials through the Availity Portal. Learn More

Electronic Refund Management

Electronic Refund Management is an online tool that can help simplify your overpayment reconciliation and related processes. Learn More

Fee Schedules via Availity® (Professional Providers)

The Availity Fee Schedule tool allows professional providers participating with BCBSNM to electronically request a range of up to 20 procedure codes and immediately receive the contracted price allowance for the patient services you perform. Learn More

Interpreter Services

Interpreter services allows providers to arrange interpretative services for limited English Proficient (LEP) individuals and interpretative services for patients who qualify under the Americans with Disabilities Act (ADA). Learn More

Manage My Organization in Availity® Essentials

Manage My Organization in Availity Essentials allows administrators and administrator assistants to add, edit, and/or delete provider(s) information within your organization(s) for easy data entry when submitting transactions via Availity handled by BCBSNM. Learn more

Medical Record Status Viewer

The Medical Record Status Viewer is an online application that allows providers to confirm receipt (up to four) of the most recent medical records submitted by mail or fax to BCBSNM for claim processing and prior authorization requests. Learn More

Message This Payer Application 

The Message This Payer application in Availity® Essentials allows providers to send secure messages to BCBSNM for claim management questions and follow along with the conversation history. Learn More

National Drug Code (NDC) Units Calculator Tool via Availity®

The National Drug Code (NDC) Units Calculator is a user-friendly online tool that allows providers to convert applicable classified or specified Healthcare Common Procedure Coding System (HCPCS) or Current Procedural Terminology (CPT®) codes to NDC units. Learn More

Patient Care Summary

Patient Care Summary is accessible via Availity® Essentials and provides an electronic health record sourced from claim-based information collected by BCBSNM from physicians, pharmacies, labs and other health care providers based on the last 24 months of claims data. Learn More

Patient Cost Estimator

The Availity® Patient Cost Estimator tool is an online member liability estimator that can help professional providers estimate a patient's potential out-of-pocket costs in real-time for office and outpatient services provided to BCBSNM members. Learn More

Patient ID Finder

The Availity® Patient ID Finder tool allows providers to obtain the BCBSNM patient ID number and group number by entering patient-specific data elements. Learn More

Physician Efficiency, Appropriateness, & QualitySM (PEAQSM) Program

The Physician Efficiency, Appropriateness, & Quality (PEAQ) Program evaluates physician performance in a transparent and multidimensional way. Learn More

Provider Claim Summary

The Availity® Reporting On-Demand Provider Claim Summary application allows users to readily view, download, save and/or print the Provider Claim Summary (PCS) and other reports online, at no additional cost. Learn More

Provider Data Management (PDM)

Provider Data Management (PDM) is a web-based tool in Availity® Essentials that allows professional providers, facility and ancillary to quickly update, validate and attest to the accuracy of their information on file with BCBSNM. Learn More

Remittance Viewer

The remittance viewer offers providers and billing services a convenient way to view and help reconcile claim data provided by BCBSNM in the 835 Electronic Remittance Advice (ERA). Learn More