Contact Us

Contact Name Phone/E-mail/URL

Provider Service Unit

To obtain benefits, eligibility, or adjust a claim

800-835-8699

Availity®

Register with Availity to verify eligibility and benefits, submit prior authorization requests, obtain claim status, view provider claim summaries and more

Availity  800-282-4548

Eligibility and Benefits

Availity  Interactive Voice Response
888-349-3706
HealthXnet 866-676-0290

Care Management Programs

855-462-1781

Credentialing Questions

800-567-8540 or 505-837-8800
Credentialing Status Checker

Network Services

For application inquiries, contractual issues, provider orientation, and education

800-567-8540 or 505-837-8800
Network Contact List

Health Services

  • Prior authorization of medical services
  • Case Management
  • Pharmacy Services
800-325-8334 or 505-291-3585

Health Services for Exchange Members

  • Prior authorization of medical services

855-462-1783

Fax: 866-589-8253

Behavioral Health Unit

(Includes prior authorization)

888-898-0070
Fax 877-361-7659
Address:
BCBSNM Behavioral Health Unit
PO Box 660235
Dallas, TX 75266-0235

FEP Behavioral Health
Phone: 877-783-1385 fepblue.org


Condition Management

866-874-0912

Fax: 505-816-3856

Blue Cross Blue Shield of New Mexico
Medical Care Management
P. O. Box 660738
Dallas, TX 75266-0738

Condition Management for Exchange Members

855-462-1781

Fax: 866-589-8254

Blue Cross Blue Shield of New Mexico
Medical Care Management
P. O. Box 660738
Dallas, TX 75266-0738

Medical Management Correspondence for Exchange Members

855-462-1781

Fax: 866-589-8254

Blue Cross Blue Shield of New Mexico
Medical Care Management 
P. O. Box 660738
Dallas, TX 75266-0738

Fax Numbers

  • Case Management
    505-816-3861
  • Disease Management
    505-816-3856
  • Health Services
    505-816-3608
  • Network Services
    866-290-7718 or 505-816-2688
  • Utilization Management
    505-816-3857

Government

Provider Education

Email Education Workshops

 

 

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding any products or services provided by independent third-party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.