We’ll Have a New Medical Transportation Provider for Medicaid Members, Effective Nov. 1, 2026

July 15, 2026

We’ll transition from Modivcare to MTM Health as the sole provider of nonemergency medical transportation for our members with Medicaid coverage, effective Nov. 1, 2026.

What this means to your patients: Those who are eligible for the benefit should contact MTM Health to request transportation services on or after Nov. 1. Patients can reach MTM Health by:

• Calling 866-913-4342
• Visiting the MTM Health website and creating an account
• Accessing the MTM Health mobile app, MTM Link Member, available in the Apple Store or on Google Play

Members who need help scheduling a ride with MTM may call Ride Assist at 866-418-9829.

Recurring trips and trips already scheduled to take place after Nov. 1 will be fulfilled by MTM Health. No action is required by your patients. If they need to make changes after Nov. 1, they should contact MTM Health. 

We’ll send letters to eligible members with instructions on how to contact MTM Health to request transportation. 

If you have questions about this change, please contact your provider relations representative.