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Annual Provider Directory Outreach
July 17, 2026
As part of our annual provider directory audit, you may receive a call from vendor Press Ganey to verify the following information:
- Your group or individual name
- Location addresses
- Scheduling phone number
- Hours of operation
- Whether you are accepting new patients
The audit occurs from July 20 through Aug. 28, 2026. If you’re contacted, please confirm your data to Press Ganey. Our members and other providers rely on our provider directory for accurate information about your practice.
Verify your data every 90 days: Contracted providers’ directory data must be verified at least every 90 days, even if it hasn’t changed.
You can verify your directory information every 90 days using:
- The Demographic Change Form to verify all required information
- The Provider Data Management feature in Availity® Essentials to verify some information. Availity doesn’t capture whether you are accepting new patients at this time.
Delegated groups that update their information by roster can verify all their providers’ information every 90 days by submitting a complete roster.
When your information changes, update it with:
- Us, including when you join or leave a network
- The CAQH Provider Data Portal; learn more
- The National Provider Identifier Registry if you have an NPI. Learn more from the Centers for Medicare & Medicaid Services’ National Plan and Provider Enumeration System.
To remove a provider from a provider group: You must use the Demographic Change Form rather than Availity Essentials to term an individual provider. In the form under Type of Change, select “Remove Provider from Group/Location.”
To help our members access your services, ensure your office staff members, including those at centralized offices:
- Have access to up-to-date information that aligns with information you’ve provided to us
- Can readily relay this information to our members or transfer them to the appropriate resource
Helpful directory information to regularly review includes your practice locations, phone number, specialty, appointment availability for new patients and in-network participation.
Learn more about verifying and updating your information.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to Blue Cross and Blue Shield of New Mexico. BCBSNM makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.