GuidingCare is a web-based care management tool for assigned providers to monitor rendered services, activities, quality measures and care plans for Turquoise Care members. GuidingCare is accessible to existing Availity administrators and assigned users in Payer Spaces for BCBSNM in Availity Essentials.
- To access GuidingCare, you must be registered with Availity.
- To enable this feature, administrators must complete a secondary Availity enrollment process to assign access for users.
For more information on accessing GuidingCare and completing the secondary Availity enrollment process, refer to the Medicaid Care Management Information and Reporting User Guide.
If you need further assistance with the GuidingCare portal, you may contact Provider Network Services by calling 800-567-8540.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services they provide.