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Yes, with the BlueCard® and Away From Home Care® Programs you have help accessing doctors and hospitals contracted as providers with Blue Cross and Blue Shield companies across the country.
If you are traveling in the U.S. for less than 90 days and need emergency or urgent care, you can use the BlueCard Program. If you need to find a provider when out of the area that BCBSNM serves, contact the local Blue Cross and/or Blue Shield company, call the BlueCard Access® toll-free at 1-800-810-2583, or search the Blue National Doctor and Hospital Finder.
If you will be living outside the BCBSNM service area for at least 3 months and no more than 6 months, you can use the Away From Home Care® Program. With this program you can become the "guest" of an affiliated Blue Cross and Blue Shield HMO (where available), and can have ongoing access to contracting doctors and hospitals.
If you are outside the U.S. and need emergency medical care, go to the nearest hospital; call BlueCard Access at 1-800-810-2583 or call collect at 1-804-673-1177 if you're admitted. Always carry your BCBSNM member ID card, as it contains important information your provider will need to file claims correctly.
Certain services require approval from BCBSNM. If approval is not obtained, BCBSNM will not pay for them. This approval is called “preauthorization.” The list of services that require preauthorization is in your Benefit Booklet. To request preauthorization, you or your provider must call BCBSNM Health Services. Call 1-505-291-3585 in Albuquerque, or toll-free at 1-800-325-8334, Monday through Friday, from 8 a.m. to 5 p.m. Mountain Time.
Note: Your plan includes behavioral health and chemical dependency services. Preauthorization is required for inpatient, residential treatment, partial hospitalization and some outpatient services. Request preauthorization from the BCBSNM behavioral health services administrator. Call toll-free at 1-888-898-0700. Phones are open 7 days a week, 24 hours a day.