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Contact Us

A Designated Service Unit is Here for You

If you need help communicating with BCBSNM, we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, please call us toll-free at 1-877-994-BLUE (2583). You can also contact Customer Service with a secure message through Blue Access for Members.

BCBSNM Customer Service

  • 1-877-994-BLUE (1-877-994-2583)
    Monday – Friday, 6 a.m. – 8 p.m. (MT)
    Weekends & Holidays, 8 a.m. – 5 p.m. (MT)
    Closed Thanksgiving and Christmas.

Fax number

  • 1-505-816-4333

Mailing Address 

  • Attn: SONM DSU
    Blue Cross and Blue Shield of New Mexico
    P.O. Box 27630
    Albuquerque, NM 87125-7630

Physical Address

  • Blue Cross and Blue Shield of New Mexico
    4373 Alexander NE
    Albuquerque, NM 87107

BCBSNM Health Services

  • 1-800-325-8334
    Monday – Friday, 8 a.m. – 8 p.m. (MT)

BCBSNM Behavioral Health Unit

  • 1-888-898-0700
    24 hours a day, 7 days a week

Contact Information for Other Benefits

Express Scripts® Customer Service

Delta Dental® Customer Service

Employee Assistance Group

EyeMed Customer Service

State of New Mexico

General Services Department of the Risk Management Division

Note: Prior to contacting the State of New Mexico General Services Department of the Risk Management Division, please contact your Benefit Specialist at your location or BCBSNM Customer Service.

Mailing/Physical Address

  • 1100 St. Francis Drive, Room #2073
    P.O. Box 6850
    Santa Fe, NM 87502

Phone Number

  • 1-505-827-2036

Fax Number

  • 1-505-827-2843

State of New Mexico Website

Visit the State of New Mexico Group Benefits Plan website to access more benefit information. When you finish visiting that site, simply close the new window to return to the BCBSNM site.