AIM Specialty Health Changes Its Name to Carelon Medical Benefits Management

What’s New: AIM Specialty Health® (AIM) has changed its name to Carelon Medical Benefits Management (Carelon) effective March 1, 2023.

Following this change, Blue Cross and Blue Shield of New Mexico (BCBSNM) will be making updates on our website to our utilization management page and related resources.

You will notice this name change: Carelon Medical Benefits Management (formerly known as AIM Specialty Health).

What do I need to do:
You don’t have to do anything. You will continue to follow your normal processes, use the same phone numbers and web addresses, including the AIM ProviderPortal, that you currently use for utilization management with BCBSNM.

More Information:

Learn more about the name change here.

Frequently Asked Questions

1.  Will the AIM ProviderPortalSM URL or platform name be changed?

    No, the website address will not be impacted; all providers will continue to have access to The AIM     logo will be replaced with a Carelon logo. 

2.  Will there be changes to how Prior Authorization requests are submitted or processed?            

    No, there will be no changes to the case submission process.

3. Will there be any changes to the AIM Clinical Guidelines URL or content?

    Yes, the clinical guidelines site will be automatically redirected to a new Carelon URL, and the branding will be updated to reflect     Carelon.

4. Are any phone number changes planned as part of this transition?

    No, inbound phone numbers are not being changed. References to AIM within recorded scripting will be replaced with Carelon     Medical Benefits Management.  

5. Will there be any changes for providers who connect with AIM via other means such as Availity® Essentials?

    No, access changes are not needed or planned; however, all references to the AIM company name will eventually be updated to     Carelon Medical Benefits Management.

6. Will AIM references on websites be changed?

    Changes will be ongoing. Providers may continue to see the AIM company name on our websites for some time, but it’s     expected that these will be changed through scheduled content update cycles.

7. Will the AIM corporate website URL be changed?

    AIM’s corporate website will be moved to All links to the ProviderPortal and clinical guideline pages will     remain active and will be redirected.

8. Will the AIM provider microsite URLs change?

   The provider microsite URLs you use today to access information from AIM will be automatically redirected to new Carelon URLs,    and the branding will be updated to reflect Carelon branding.


Carelon Medical Benefits Management (formerly AIM Specialty Health) is an independent company that has contracted with BCBSNM to provide utilization management services for members with coverage through BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.