Every year, we reach out to a selection of our provider community to find out how your office is doing in meeting our members’ needs for accessibility. This survey is part of New Mexico state regulatory guidelines and necessary for accreditation. This year the survey will be sent by email with access to an online version of the survey for some providers in August. We will also reach out in August, by phone, to any provider who does not complete the email survey.
This survey takes less than 10 minutes and only requires awareness of provider office scheduling and, for Primary Care Providers (PCPs), the after-hours messaging used by your office. The Provider Reference Manual (section 4.2.7 for PCP and 4.3.3 for Specialist and BH Access Standards) outlines the expected appointment availability your provider office has for our BCBSNM members as well as the requirements for PCP offices around after hours messaging to patients.
Please take a moment to review these standards in the Provider Reference Manual, as they have been updated in 2022 to comply with new NM state guidelines. Thank you in advance for making certain your office responds to this important survey.