Altruista Health’s GuidingCareTM Portal via Availity® Provider Portal

Altruista Health GuidingCare is a web-based care management tool for assigned providers to monitor rendered services, activities, quality measures and care plans for Blue Cross Community CentennialSM members. GuidingCare is accessible to existing Availity administrators and assigned users in the BCBSNM-branded Payer Spaces section in the Availity Portal.

  1. To access GuidingCare, you must be registered with Availity.
  2. To enable this feature, administrators must complete a secondary Availity enrollment process to assign access for users.

For more information on accessing GuidingCare and completing the secondary Availity enrollment process, refer to the Medicaid Care Management Information and Reporting Tip Sheet.

If you need further assistance with Altruista Health’s GuidingCare portal, you may contact Provider Network Services by calling 800-567-8540.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. GuidingCare is a trademark of Altruista Health., a separate company that offers collaborative health care management solutions for payers and providers. BCBSNM makes no endorsement, representations or warranties regarding any products or services provided by third-party vendors such as Availity and GuidingCare. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.