Message This Payer Application 

The Message This Payer application in Availity® Essentials allows providers to send secure messages to Blue Cross and Blue Shield of New Mexico (BCBSNM) for claim management questions and follow along with the conversation history.

Using this option provides you the opportunity to:

  • Initiate a message to BCBSNM from the Availity Claim Status tool
  • Receive a response within two business days from a BCBSNM associate
  • Monitor message status via a dashboard view
  • View and print conversations

For additional details, refer to the instructional Message This Payer User Guide

Don’t have an Availity Essentials account?

Register today by going to Availity or contact Availity Client Services at 800-282-4548.


This information is not applicable to Medicare Advantage or Blue Cross Community CentennialSM claims.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.