Contact Us

A Designated Service Unit is Here for You

If you need help communicating with Blue Cross and Blue Shield of New Mexico (BCBSNM), we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, please call us. You can also contact Customer Service with a secure message through Blue Access for Members.

BCBSNM Customer Service for Sandia Total Health Plan:

1-877-498-7652
Monday – Friday, 6 a.m. – 8 p.m. (MT)
Weekends & Holidays, 8 a.m. – 5 p.m. (MT)
Closed Thanksgiving and Christmas.

The toll-free Customer Service number is printed on the back of your BCBSNM member ID card. Please have your ID card available when you call. If you call after hours, you can leave a message and we will return your call by the next business day.

Mailing Address:
Attn: Sandia National Laboratories DSU
Blue Cross and Blue Shield of New Mexico
P.O. Box 660058
Dallas, TX 75266-0058

Your Customer Advocate

HBE and BCBSNM have partnered together to offer an customer advocate to help you navigate your plan and resolve claims or coverage issues.

• Help with claims resolution – Wondering if your bill was paid through your insurance? We can help navigate you through the process.
• Personalized Plan Support – We can assist with appeals, finding a doctor, and using the cost estimator tool.

Stop in or make an appointment today! Just call 1-505-284-8669.

Sandia National Laboratories Website

Visit Sandia National Laboratories to access more information.

Contact us via Secure Messaging 

If you are a BCBSNM member, you can contact Customer Service with a secure message. Log in to Blue Access for Members℠.