This page may have documents that can’t be read by screen reader software. For help with these documents, please call 1-877-498-7652.

Contact Us

A Designated Service Unit is Here for You

If you need help communicating with BCBSNM, we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, please call us. You can also contact Customer Service with a secure message through Blue Access for Members.

BCBSNM Customer Service for Sandia Total Health Plan:

Monday – Friday, 6 a.m. – 8 p.m. (MT)
Weekends & Holidays, 8 a.m. – 5 p.m. (MT)
Closed Thanksgiving and Christmas.

The toll-free Customer Service number is printed on the back of your BCBSNM member ID card. Please have your ID card available when you call. If you call after hours, you can leave a message and we will return your call by the next business day.

Mailing Address:
Attn: Sandia National Laboratories DSU
Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630

Your Onsite Customer Advocate

HBE and BCBSNM have partnered together to offer an onsite customer advocate to help you navigate your plan and resolve claims or coverage issues.

  • Help with claims resolution – Wondering if your bill was paid through your insurance or if your FSA/HRA funds were applied? We can help navigate you through the process.
  • Personalized Plan Support – We can assist with FSA/HRA questions, appeals, finding a doctor, and using the cost estimator tool.

BCBSNM Onsite Customer Advocate
Location: HBE in Albuquerque, NM, Building 832, Room 33A The BCBSNM Customer Advocate will be onsite Monday through Thursday, 8 a.m. – 4 p.m. (MT).

Stop in or make an appointment today! Just call 1-505-284-8669.

Sandia National Laboratories Website

Visit the site below to access more information. When you finish visiting that site, simply close the new window to return to the BCBSNM site.

Contact us via Secure Messaging 

If you are a BCBSNM member, you can contact Customer Service with a secure message through Blue Cross for Members.