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MDLIVE®

Care from the MDLIVE Telehealth Network

You can now speak to a doctor privately and securely over the phone or secure video via the web or mobile app at any time of the day or night. With MDLIVE®, you have access to the largest telehealth network in the U.S. This network of independently contracted doctors is available to assist you with non-emergency medical conditions.

Conditions Available for Treatment
MDLIVE is not intended to replace your primary care physician, but rather augment when you need quick and convenient care by recommending treatment and writing prescriptions (when needed) for a variety of conditions, including:

MDLIVE conditions available for treatment
General Health (non-emergency medical conditions) Pediatric Care Behavioral Health
  • Allergies
  • Asthma
  • Joint aches
  • Sinus infections
  • Fever
  • Headache
  • Insect bites
  • Nausea
  • Sore throat
  • Cold/flu
  • Ear infections
  • Pink eye
  • Online Counselling
  • Child behavior/learning issues
  • Stress management

How It Works

Instead of going to the emergency room or an urgent care center for a non-emergency condition or when your primary care physician is unavailable, access MDLIVE. With MDLIVE, you can discuss your medical condition with a contracted doctor from the convenience of your home, office, or on the go! You can even have your prescription sent to the pharmacy of your choice. Access this service by phone or secure video via the web or mobile app. Simply follow these instructions:

By Phone

Step 1: Call the toll-free number at 1-888-858-5074. Care coordinators are available 24/7/365.
Step 2: Speak with a care coordinator who can help decide if you should speak to a doctor or need urgent care.
Step 3: Speak with the doctor when appropriate. You'll automatically be connected to a doctor within one hour.

By Web Video

Step 1: Visit the website and create or log in to your account.
Step 2: Find a doctor. Search by specialty, language, gender & or location or simply find the next available doctor. Video visits are available between 7:00 a.m. and 9:00 p.m. localtime.
Step 3: See the doctor online. You'll automatically be connected to the doctor through the online portal.

By Mobile App

Step 1: Launch the mobile application on your smart phone or tablet. Get started by downloading the app.
Step 2: Find a doctor. Search by specialty, language, gender or location or simply find the next available doctor.
Step 3: See the doctor on your smart phone or tablet. You'll automatically be connected with the doctor through the online portal.
Signing up is free — you only pay when you request to meet with an MDLIVE doctor.

To get started, visit MDLIVE to create an account.

This is only a brief description of the program. Please refer to MDLIVE for a more complete description.

Virtual visits may not be available on all plans. Non-emergency medical service in Montana and New Mexico is limited to interactive online video. Non-emergency medical service in Arkansas and Idaho is limited to interactive online video for initial consultation.

MDLIVE is a separate company that operates and administers virtual visits for Blue Cross and Blue Shield of New Mexico. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.