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If you need help communicating with BCBSNM, we can help. We offer bilingual interpreters for members who call Customer Service. Our staff includes Customer Advocates who speak Spanish. If you need language services or have questions about your health plan, please call us toll-free at 1-800-423-1630. You can also contact Customer Service with a secure message through Blue Access for Members.
BCBSNM Customer Service:
1-800-423-1630
Monday – Friday, 6 a.m. – 8 p.m. (MT)
Weekends & Holidays, 8 a.m. – 5 p.m. (MT)
Closed Thanksgiving and Christmas.
The Customer Service number above is printed on the back of your member ID card. Please have your ID card available when you call. If you call after hours, you can leave a message and we will return your call by the next business day.
Mailing Address:
Attn: UNMH DSU
Blue Cross and Blue Shield of New Mexico
P.O. Box 660058
Dallas, TX 75266-0058
Physical Address:
Blue Cross and Blue Shield of New Mexico
4373 Alexander NE
Albuquerque, NM 87107
UNM Hospitals Website
Visit the UNM Hospitals website. When you finish visiting their site, simply close the new window to return to the BCBSNM site.