Prior Authorization

Some services require approval from Blue Cross and Blue Shield of New Mexico (BCBSNM). This approval is called “prior authorization.” If BCBSNM does not approve the services, the costs will not be covered (paid) by BCBSNM. You and your provider can still decide to get the services, but you may have to pay for them.

Approval from BCBSNM is required before:

  • You are admitted to a hospital for an inpatient procedure
  • You receive any of the services listed as needing approval
  • You visit a provider that is not in our provider network

To request approval, you or your provider must call BCBSNM Health Services. Call 1-877-232-5518, Monday through Friday, 8 a.m. to 5 p.m. MT. In-network providers know which services need to be approved and they will ask BCBSNM for you. Out-of-network providers may not.

Check the list of services requiring approval.

Transportation Services

Learn about transportation services available to you.

Virtual Visits

Need non-emergency care? Speak with a doctor or therapist 24 hours a day, 7 days a week with Virtual Visits.