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Health and Wellness
We want to help you get the health care you need. That's why we offer wellness programs and resources. These can help you lead a healthier life.
Health and Wellness Programs
Do you want to find the right resources, save money, and manage your medical conditions? Here are some programs and resources designed with your well-being in mind.
Care Coordination
If you have health issues, Care Coordination can help you manage them. You can learn about plan benefits available to you. You can also learn about health care services you may need.
Care Coordination includes Case Management. If you are experiencing the following, our Complex Care Coordinators may be able to help you:
- Multiple health issues
- A transplant
- A complex illness
- A high number of emergency room visits or hospital stays because your condition is not under control
The goal of Complex Care Coordination is to improve your overall health. A provider’s referral to the program is not needed. You or your caregiver can self-refer. You can end the program at any time. Find out more in the .
Mental Health Hotlines
If you are having a mental health crisis, there is help. Call one of the below lines. They are 24/7. Calls are private and at no cost to you.
– Call this hotline for support if you are in distress and need help during a crisis. You can speak with a trained crisis worker to get one-on-one support.
Call or text: 988
– If you are LGBTQ+ and thinking about harming yourself, get help right now. Trevor provides crisis help, peer support and information.
Call: 1-866-488-7386
Text: 678678
– Get support before, during and after pregnancy. This hotline is for those who feel overwhelmed or depressed. A trained counselor will listen and help.
Call or text: 1-833-TLC-MAMA (1-833-852-6262)
Disease Management
Are you at risk or do you have a chronic condition such as asthma or diabetes? Our team is ready to help. We will work with you and with your health care providers. The goal is to help you work on healthy habits so you can feel better. The programs are voluntary and there’s no cost to you.
24/7 Nurseline
If you have questions, our nurses have answers. This help line is staffed 24 hours a day with registered nurses. You can get answers to your health questions when you need them. If an unexpected medical situation arises, a nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself.
Maternal and Infant Health Programs and Services
A mother’s health can affect the health of her newborn. That’s why it’s so important to get the health care you need when you’re pregnant. BCBSNM is here to help. We offer programs and resources to help keep you and your baby healthy. Our Care Coordination program can help you better understand and manage your pregnancy. Enroll as early as possible. That way you can take advantage of all the benefits available to you.
Learn to Live Digital Mental Health Platform
Do you struggle with mental health concerns? If you deal with anxiety, stress, depression, substance use, panic or sleep problems, there’s an online resource with programs that can help. Learn to Live is confidential, and you can access it from anywhere. Programs are based on therapy techniques that help people feel better. Learn to Live is available at no cost to you and your family (ages 13 and older). To start, (Access Code: NMMED). To learn more, check the brochure.
CareLink New Mexico
is a program to help you improve your health, prevent illness, and learn how to manage illness. CareLink providers can work with you to make a care plan to help you get the medical care, behavioral health and social services you need. This can help you to feel better and meet your goals.
Best Benefits℠ Program
For those who are disabled, there is government assistance. Learn what you qualify for and how to access the programs. We want you to get the help you need.
Tobacco Cessation
Turquoise Care has partnered with the New Mexico Department of Health to help members quit smoking, vaping or using other tobacco products. With the program you can get all this at no cost to you:
- Phone and online services and support
- A Quit Plan tailored for you
- Sessions with a trained coach
- Nicotine patches, gums and lozenges
- And more
Enroll now via phone or web:
- Call 1-800-QUIT-NOW (1-800-784-8669)
- Visit
Ombudsman Program
Are you having a difficult time trying to coordinate your health care? Are you unable to get services that you believe are covered under your plan benefits? Help is available.
Preventive Care
Keeping up with health screenings can be hard. That’s why we are here to help.
Value-Added Services (VAS)
Your plan covers more than just standard Medicaid benefits. You can earn rewards for completing certain health screenings.
Care Coordination
As a member, you may want to work with a Care Coordinator to help with your health care needs. They can help you decide when to get screenings and vaccines.
Member Resources
Helpful Tools and Resources
Find a Doctor or Hospital
Our Provider Finder® makes it easy to search for providers in your area.
Find a Provider
Learn to Live provides educational behavioral health programs. Members considering further medical treatment should consult with a physician. Learn to Live, Inc. is an independent company that provides online behavioral health programs and tools for members with coverage through Blue Cross and Blue Shield of New Mexico. BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.
Blue365 is a discount program only for BCBSNM members. This is NOT insurance. Some of the services offered through this program may be covered under your health plan. Check your benefit booklet or call the Member Services number on the back of your ID card for specific benefit facts. Discounts are only given through vendors that take part in this program. BCBSNM does not guarantee or make any claims or recommendations about the program’s services or products. Members should consult their doctor before using these services and products. BCBSNM reserves the right to stop or change this program at any time without notice.