Transportation Services (Non-Emergency)

You can get a ride to a provider’s appointment or a pharmacy at no cost. Just make sure to request your ride at least 3 days in advance. Your plan does not cover rides for non-medical reasons.

Yes, a member can bring one attendant if the member receiving covered services is:

• Under 18 years of age. Also, a parent or caregiver may ride with children or members with special needs.
• 18 years of age or over and it is medically necessary to bring an attendant; the reason must be justified in writing by the member’s doctor.

If you are a member who is a single caregiver, and you have more than one minor child in your care, you can ask Member Services to approve transportation for other minor children. Caregivers or other children must be approved by BCBSNM when the ride is scheduled.

• Member’s full name, current address, date of birth and phone number
• Member’s BCBSNM member ID number
• Date and time of appointment
• Type of appointment
• Wheelchair van if needed or other additional help

Yes. You may pre-schedule a return ride if you know what time you will be done. If you pre-schedule your return ride, the driver should come within 30 minutes. If you do not have a pre-scheduled pick-up time, call MTM Health at 1-866-418-9829 when you are done with your visit. The driver should come within 90 minutes of the call. 

If the trip is covered, there are ways you may request to get reimbursed:

• Use the MTM Health app. Just download it from Google Play^® or the Apple App Store^®.  Make sure to have an email address handy to create your account. You will need to add a driver by calling  MTM Health to complete your first trip.
• Complete and mail in the Mileage Reimbursement Trip Log/Claim Form. Use this form to get reimbursed for trips to your medical appointments when you drive your own car. Trips must be approved and less than 120 miles. You must be driving to get covered health care. Your provider will need to sign the form to show you went to the appointment.
• Use the Provider Medical Necessity Form if you need to travel over 120 miles for health care. You must provide proof that the ride to get care is a medical necessity. Your provider will need to fill out, sign, then fax or mail in the form.
• Get instructions on how to submit the form in the Guidelines for Mileage Reimbursement.