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Contact Us

Use the information here to contact Blue Cross and Blue Shield of New Mexico with questions about your Turquoise Care plan.

Important Phone Numbers

 

BCBSNM Member Services

If you have questions about your plan, we can help. To ask about what your plan covers, find a provider, change your PCP, and more, just call us.

  • Call us toll-free at 1-866-689-1523.

  • Members with hearing or speech loss can call the TTY/TDD line at 711.

  • Member Services is available 8 a.m. to 5 p.m. Mountain Time, Monday–Friday. If you call after hours, please leave a message. We will return your call the next business day.

  • You can also email us.

  • Write to us at:
    Blue Cross and Blue Shield of New Mexico Medicaid
    P.O. Box 650712
    Dallas, TX 75265-0712

BCBSNM Health Services

  • Call toll-free 1-877-232-5518 (TTY: 711).

  • 8 a.m. to 5 p.m., Monday–Friday

BCBSNM Behavioral Health Services

The type of mental health service needed depends on the situation. A Care Coordinator can help members find out what services are covered. 

New Mexico Crisis and Access Line (NMCAL)

NMCAL is available to New Mexicans during a mental health crisis. Use this state-wide toll-free phone line to access local help and resources. There are mental health professionals ready to help 24/7.

  • Call NMCAL at 1-855-NMCRISIS (1-855-662-7474).

  • If you have a life-threatening emergency, please call 911.

988 Suicide and Crisis Lifeline

Call this hotline if you are in distress and need help during a mental health crisis. You can speak with a trained crisis worker to get one-on-one support.

24/7 Nurseline

If you can’t reach your PCP and need answers to your health questions, call the Nurseline. A nurse is available any time to help members decide what to do for their health problems.

Non-Emergency Transportation Services

BCBSNM contracts with Modivcare™  for transportation services1.

  • Reservations: 1-866-913-4342

  • Ride Assist: 1-866-418-9829 (If you have questions about a ride that you've already scheduled, or if you need to cancel your ride)

  • Hearing Impaired (TTY): 1-866-288-3133

  • 8 a.m. to 5 p.m., Monday–Friday

  • Closed weekends and holidays

Community Social Services

BCBSNM wants you to find community resources that can help keep you healthy and safe. We are the connectors between you and the many nonprofit organizations helping people in the community. Learn more.

  • Call toll-free 1-877-232-5518, option 3, then option 5 (TTY: 711).

  • 8 a.m. to 5 p.m., Monday–Friday

Ombudsman Specialist

If you are unable to get a service you believe is covered by your Turquoise Care health plan, an ombudsman may be able to help. They address member issues without taking sides. Learn more.

Member Advisory Board (MAB)

MAB plays a key role in helping BCBSNM improve your Medicaid health plan. Learn more. 

Native American Advisory Board (NAAB)

NAAB is a team like the MAB. This group advised on issues related to Native Americans. Learn more.

Provider Services

If your provider needs to contact us, they may call the BCBSNM Provider Services Unit at 1-800-693-0663.

Emergency Care (call 24/7)

If there is an immediate threat to your life or safety, call 911.

 

Do you want to join this health plan? Find out if you are eligible and how to enroll.

You can get the information on this website in Spanish. You can also get this information in alternate formats.

 

1 Modivcare is an independent company that has contracted with Blue Cross and Blue Shield of New Mexico to provide transportation services for members with coverage through BCBSNM.
BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.

Need to Update Your Contact Info?

We want to respond to you as soon as you reach out to us. Make sure we have your current phone, email and mailing address. Log in to your Blue Access for Members℠ account and send us a secure message. You can also use our convenient Live Chat to speak with us. Or you can call Member Services.