Use the information shown here to contact Blue Cross and Blue Shield of New Mexico with questions about your Turquoise Care plan.
BCBSNM Member Services | If you have questions about your plan, we can help. To ask about what your plan covers, find a provider, change your PCP, and more, just call us.
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BCBSNM Health Services |
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BCBSNM Behavioral Health Services | The type of service needed depends on the situation. A Care Coordinator can help members find out what services are covered.
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New Mexico Crisis and Access Line (NMCAL) | NMCAL is available to New Mexicans during a mental health crisis. Use this state-wide toll-free phone line to access local help and resources. There are mental health professionals ready to help 24 hours a day, 7 days a week.
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24/7 Nurseline | Call toll-free 1-877-213-2567 (TTY: 711). |
Transportation Services | BCBSNM contracts with ModivCareTM for transportation services.
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Community Social Services |
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Ombudsman Specialist |
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Member Advisory Board |
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Native American Advisory Board |
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Provider Services | If your provider needs to contact us, they may call the BCBSNM Provider Services Unit at 1-800-693-0663. |
Blue Access Help | If you need help getting into our secure website, Blue Access for MembersSM, call customer service toll-free at 1-866-689-1523 (TTY: 711). |