Contact Us

Use the information shown here to contact Blue Cross and Blue Shield of New Mexico with questions about your Turquoise Care plan.

Contact Us – Use the information shown here to call or email us with questions about the BCBSNM Turquoise Care Plan.
BCBSNM Member Services If you have questions about your plan, we can help. To ask about what your plan covers, find a provider, change your PCP, and more, just call us.

  • Call us toll-free at 1-866-689-1523.
  • Members with hearing or speech loss can call the TTY/TDD line at 711.
  • Member Services is available 8 a.m. to 5 p.m. Mountain Time, Monday–Friday. If you call after hours, please leave a message. We will return your call the next business day.
  • You can alsoemail us.
  • Write to us at:
    Blue Cross and Blue Shield of New Mexico Medicaid
    P.O. Box 650712
    Dallas, TX 75265-0712
BCBSNM Health Services
  • Call toll-free 1-877-232-5518 (TTY: 711).
  • 8 a.m. to 5 p.m., Monday–Friday
BCBSNM Behavioral Health Services

The type of service needed depends on the situation. A Care Coordinator can help members find out what services are covered.

New Mexico Crisis and Access Line (NMCAL)

NMCAL is available to New Mexicans during a mental health crisis. Use this state-wide toll-free phone line to access local help and resources. There are mental health professionals ready to help 24 hours a day, 7 days a week.

  • Call NMCAL at 1-855-NMCRISIS (1-855-662-7474).
  • If you have a life-threatening emergency, please call 911.
24/7 Nurseline Call toll-free 1-877-213-2567 (TTY: 711).
Transportation Services

BCBSNM contracts with ModivCareTM  for transportation services.

  • Reservations:1-866-913-4342
  • Ride Assist: 1-866-418-9829 (If you have questions about a ride that you've already scheduled, or if you need to cancel your ride)
  • Hearing Impaired (TTY): 1-866-288-3133
  • 8 a.m. to 5 p.m., Monday–Friday
  • Closed weekends and holidays
Community Social Services
  • Call toll-free 1-877-232-5518, option 3, then option 5 (TTY: 711).
  • 8 a.m. to 5 p.m., Monday–Friday

Ombudsman Specialist

Member Advisory Board

Native American Advisory Board
Provider Services

If your provider needs to contact us, they may call the BCBSNM Provider Services Unit at 1-800-693-0663.

Blue Access Help If you need help getting into our secure website, Blue Access for MembersSM, call customer service toll-free at 1-866-689-1523 (TTY: 711). 

Do you want to join this health plan? Find out if you are eligible and how to enroll.

You can get the information on this website in Spanish. You can also get this information in alternate formats.