Behavioral health can affect overall health. Sometimes you may need help dealing with stress, grief, or depression. Help is also available for those facing:
- Emotional needs or concerns
- Mental health diagnosis
- Substance abuse concerns
Sometimes, one or more of these conditions may exist at the same time. Or they may exist in addition to a physical condition. The type of help you might need depends on your situation. It could be counseling, treatment, in-patient or out-patient care.
Your plan offers health care for your body and mind. We also provide Care Coordination to help you get the care you need. A Care Coordinator can help members find out what services are covered. They can also let you know if the service will need prior authorization (to be approved before you go for the service). If you need a Care Coordinator, call 1-877-232-5518.
Check the current Behavioral Health Level of Care Guidelines. If you have questions about these guidelines, ask your doctor or Care Coordinator.
What is covered?
Here are just some of the services covered by this plan:
You do not need a referral from your PCP to get these services.
Check the Member Handbook for a complete list of covered services.
What is not covered?
Examples of services this plan does not cover include:
- Hypnotherapy
- Biofeedback
- Experimental procedures or non-drug therapies
- Services from non-licensed providers
Learn to Live1: Digital Mental Health Platform
Learn to Live is a no cost online health program. It is offered to members 13 and older and caregivers. Learn to Live gives self-paced mental health solutions. Plus, you can access coaches 24/7. It can help with common challenges like stress, anxiety, depression, insomnia and substance abuse. To start, register at the Learn to Live website (Access Code: NMMED).
New Mexico Crisis and Access Line (NMCAL)
NMCAL is available to New Mexicans during a mental health crisis. Use this state-wide toll-free phone line to access local help and resources. There are mental health professionals ready to help 24 hours a day, 7 days a week.
Call NMCAL at 1-855-NMCRISIS (1-855-662-7474).
If you have a life-threatening emergency, please call 911.
Mental Health Hotlines
If you are having a mental health crisis, there is help. Call one of the below lines. They are 24/7. Calls are private and at no cost to you.
- 988 Suicide & Crisis Lifeline – Call this hotline for support if you are in distress and need help during a crisis. You can speak with a trained crisis worker to get one-on-one support. You can call or text: 988
- National Maternal Mental Health Hotline – Get support before, during and after pregnancy. This hotline is for those who feel overwhelmed or depressed. A trained counselor will listen and help. You can call or text: 1-833-TLC-MAMA (1-833-852-6262)
Call Member Services at 1-866-689-1523 (TTY: 711) if you have questions about behavioral health plan benefits.
1 Learn to Live provides educational behavioral health programs. Members considering further medical treatment should consult with a physician. Learn to Live, Inc. is an independent company that provides online behavioral health programs and tools for members with coverage through Blue Cross and Blue Shield of New Mexico. BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.
