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Virtual Care

If it’s hard to visit your doctor in person, virtual care is an option. Do you need urgent care right now? Or do you need access to a primary care provider (PCP) on a routine basis or as issues come up? You can get virtual care 24/7.

Get Care When You Need It

Whether you need help for common health concerns or want to talk with a doctor about setting up a care plan, get access when you need it. Virtual care saves time – you won’t have to travel to a doctor’s office. No matter where you live in New Mexico, you can get access to more doctors online.

There are 2 ways to access virtual care:

Mother and son attend a virtual care appointment on their laptop.

Virtual PCP by Galileo®

Virtual PCP lets you to set up regular visits online for routine care or when issues come up. A PCP will focus on your health and wellness. They can help coordinate care with other providers when needed. Members 18 years and older have access to:

  • A U.S. board-certified PCP who will get to know you and your medical history.
  • A care team to work with you on a plan to meet your personal health care needs.
  • Unlimited online messaging 24/7 with your virtual care team.
  • Annual wellness exams.
  • Help to manage chronic health conditions.
  • Request a lab test or medication.
Learn about Virtual PCP
Man laying on the sofa holding a thermometer and blowing his nose while attending a virtual care visit on his laptop.

Virtual Visits by MDLIVE®

Speak with a doctor or therapist 24 hours a day, 7 days a week for urgent care. Instead of going into a doctor’s office, you can talk with doctor or therapist while at home, work or many other places. A virtual visit can cost less than going to an urgent care center or emergency room. You can get: 

  • Urgent Care for illness and injuries such as: 
    Allergies, Cold and Flu, COVID-19, Ear Pain, Insect Bites, Pink Eye, Rash, Sinus Problems, and more.

  • Mental Health Care for: 
    Addictions, Anxiety, Depression, Grief and Loss, Life Changes, Stress, Trauma, PTSD, and more.

Learn about Virtual Visits
Woman seated at cafe table checking her cellphone.

CONTACT US

Need Help?

If you have questions about your plan, we can help. To ask about what the plan covers, find a provider, change your PCP and more, just call us Monday through Friday, 8 a.m. to 5 p.m. Mountain Time.

If you call after hours, please leave a message. We’ll call you back on the next business day. Members with hearing or speech loss can call the TTY/TDD line at 711.

Call 1-866-689-1523

Galileo is an independent company that has contracted with Blue Cross and Blue Shield of New Mexico to provide care and disease management, health information content, member health platform and tools, mental health administration/network and wellness for members with coverage through BCBSNM.

MDLIVE is a separate company that operates and administers Virtual Visits for BCBSNM. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.

Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment.