June 20, 2025
Our thoughts are with all who have been impacted by the recent events in Silver City and the surrounding areas. Blue Cross and Blue Shield of New Mexico wants to thank community members, responders, providers, employees, and others for supporting each other during this time.
If you are a BCBSNM member and need assistance, we are available to support you during this time. Here are some resources:
- Get information on local resources here.
- If you have questions about how/where to access resources, call the Fire Information Phone: 1-575-323-8964.
BCBSNM Medicaid plan members who need immediate help can contact us. We can discuss how you can get the support you need. This may include medicine, medical equipment such as oxygen, or care for new or existing health care needs. We can also help if you need care coordination for health conditions. Reach out to BCBSNM Member Services:
- Call us toll-free at 1-866-689-1523. Members with hearing or speech loss can call the TTY/TDD line at 711.
- Member Services is available 8 a.m. to 5 p.m. MT, Monday–Friday. If you call after hours, please leave a message. We will return your call the next business day.
- You can also email us at any time.
Other BCBSNM resources can be found here:
- 24/7 Nurseline – Our Medicaid members can access registered nurses who can answer questions and guide you to the right care. A nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself. The line is available 24 hours a day, 7 days a week. Call toll-free 1-877-213-2567 (TTY: 711).
- Galileo®1 and MDLIVE®2 – If you aren’t able to get care in person, please visit our website for our virtual resources: Virtual Care
- Learn to Live: Digital Mental Health Self-Help Support Program3 – This is a confidential online resource. You can access it from anywhere, at any time. There is no cost to you and your family (ages 13 and older). To start, register at the Learn to Live website (Access Code: NMMED).
- Health and Wellness Programs – Take charge of your health. Members can find the right resources, save money, and manage medical conditions. BCBSNM offers programs and resources with your well-being in mind. Learn more.
- Value-Added Services (VAS) – Your plan covers more than just standard Medicaid benefits. Check out the many VAS available to you.
- Other BCBSNM Medicaid Service Lines – Contact Us for a complete list of phone numbers and other ways to reach us.
1 Galileo is a separate company that has contracted with Blue Cross and Blue Shield of New Mexico to operate and administer virtual primary care for members with coverage through BCBSNM. Galileo is solely responsible for its operations and that of its contracted providers. BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.
2 MDLIVE is a separate company that operates and administers Virtual Visits for BCBSNM. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.
3 Learn to Live provides educational behavioral health programs. Members considering further medical treatment should consult with a physician. Learn to Live, Inc. is an independent company that provides online behavioral health programs and tools for members with coverage through BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.