Medicare Advantage Provider Call Center Lines Experiencing Longer Hold Times

March 27, 2020

You may experience longer than normal hold times on our Medicare Advantage Provider call lines 1-877-774-8592 starting March 24, 2020, due to the COVID-19 pandemic.

What should you do?

  • Use Availity Learn more about third-party links as much as possible for eligibility, claim status and Prior Authorizations.
    • Availity’s Authorizations & Referrals tool (HIPAA-standard 278 transaction) allows you to submit inpatient admissions, select outpatient services and referral requests handled by Blue Cross and Blue Shield of New Mexico (BCBSNM).
    • You can also check status on previously submitted requests and/or update applicable existing requests.
  • Continue watching for additional notifications for changes including when the Medicare Advantage Provider call line resumes normal hold times.

Because this is a rapidly evolving situation, you should continue to use the Centers for Disease Control and Prevention (CDC) guidance on COVID-19 Learn more about third-party links, as the CDC has the most up-to-date information and recommendations. Additionally, watch for updates on BCBSNM News and Updates and our COVID-19 Preparedness pages.

Have questions?
If you have any questions or if you need additional information, please contact your BCBSNM Provider Relations Representative.