View Withdrawn Claim Descriptions via the Availity® Claim Status Tool

November 24, 2021

There may be instances when you receive a withdrawn claim notification by mail explaining why the claim was withdrawn. As an alternative to the physical notification, you may also review why a claim was withdrawn via the Availity Claim Status tool response.

The Claim Status tool response includes the status for original, duplicate, adjusted, replacement, and withdrawn claims. Refer to the Custom Status Description field on the results page to review why the claim was withdrawn. After addressing the reason, the claim may be resubmitted electronically to Blue Cross and Blue Shield of New Mexico (BCBSNM) for processing.

For assistance with verifying claim status online, refer to the Claim Status User Guide.

This information is not applicable to Blue Cross Medicare AdvantageSM claims.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.