Reminder: It’s Time - Verify Your Directory Details

In October, we told you about the Consolidated Appropriations Act (CAA) requirement that certain provider directory information be verified every 90 days. This requirement is effective as of Jan. 1, 2022.

What This Means for You
As of Jan. 1, you must:

  • Verify your name, address, phone, specialty and digital contact information (website) for our Provider Finder® every 90 days, and
  • Update your information when it changes, including if you join or leave a network

Under CAA, we’re required to remove providers from Provider Finder whose data we’re unable to verify. In addition, if you leave a network, you should continue to update your directory information immediately and according to your contract terms. If you’re incorrectly identified as an in-network provider, it may limit member cost-sharing to in-network levels.

How to Verify and Update Your Information
We recommend you use the Availity® Learn more about third-party links Provider Data Management feature to quickly verify and update your information with Blue Cross and Blue Shield of New Mexico (BCBSNM) and other insurers every 90 days. If you are unable to use Availity, you may submit a Demographic Change Form Learn more about third-party links to verify and update your information with BCBSNM.

Note: Facilities may only use the Demographic Change Form to verify and update their data.

We won’t accept demographic changes by email, phone or fax to enable us to meet the two-day update requirement defined by CAA. Any demographic updates requested through these channels will be rejected and closed.

To apply to join our networks or add a provider to your current group, see How to Join.