Providers no longer need to call Blue Cross and Blue Shield of New Mexico (BCBSNM) to confirm receipt of medical records for claim processing. We recently implemented a new application in our BCBSNM-branded Payer Spaces section via Availity® Essentials for you to verify receipt of medical records for claims submitted by mail or fax. This new functionality is just the first iteration of more enhancements coming soon!
Steps to confirm medical record receipt status online:
1. Log into Availity Essentials
2. Select Payer Spaces from navigation menu and choose BCBSNM
3. Select Medical Record Status Viewer from the Applications tab
4. Enter the required data elements and click View Medical Record Status
5. Response specifies if the medical records were received by BCBSNM, along with the number of pages submitted
For More Information
Watch for the instructional Medical Record Status Viewer User Guide coming soon to the Provider Tools section of our website. Refer to upcoming Blue Review publications as well as News and Updates articles to gain knowledge of future enhancements. If you need further assistance, you can email our Provider Education Consultants.
Don’t have an Availity Essentials account?
You can register today by going to Availity or contact Availity Client Services at 800-282-4548.
This information is not applicable to Medicare Advantage claims.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.