August 31, 2020
To help you obtain a Blue Cross and Blue Shield of New Mexico (BCBSNM) patient insurance ID number, we recently implemented a new online tool called Patient ID Finder located in our BCBSNM-branded Payer Spaces section via the Availity Provider Portal.
The Patient ID Finder tool allows you to receive the patient ID number and group number by entering patient-specific data elements. This new and exciting tool is now available for BCBSNM commercial, Federal Employee Program® (FEP®) and on and off-exchange members as of Sept. 2, 2020, making it easier to obtain the patient ID number for your records. Please note the Patient ID Finder tool is currently unavailable for Medicare Advantage.
How do you use the Patient ID Finder via Availity?
Searching online for BCBSNM patient ID number is easy and consists of only four steps:
- Log into Availity
- Select Payer Spaces from the navigation menu
- Select Patient ID Finder from the Applications tab, then complete and submit the request
- Patient ID and group numbers are returned
Note: This tool does not reflect the patient's eligibility or benefits. Refer to the Availity Eligibility and Benefits User Guide for assistance with obtaining real-time eligibility and benefits information via Availity.
Providers not yet registered with Availity can sign up today at Availity , at no charge. For registration assistance call Availity Client Services at 800-282-4548.
Training
BCBSNM is hosting complimentary webinars for you to learn how to utilize the new Patient ID Finder tool. To register for an upcoming session, simply click on your preferred date and time below.
- Sept. 1, 2020 – 8 to 8:30 a.m.
- Sept. 2, 2020 – 2 to 2:30 p.m.
- Sept. 8, 2020 – 9 to 9:30 a.m.
- Sept. 9, 2020 – 1 to 1:30 p.m.
For More Information
Watch for the new Patient ID Finder User Guide coming soon to the Provider Tools section of our website. If you need further assistance or customized training, contact our Provider Education Consultants.
Checking eligibility and/or benefit information and/or the fact that a service has been preauthorized is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered. If you have any questions, call the number on the member’s ID card.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.