Medicaid
Blue Cross and Blue Shield of New Mexico's (BCBSNM's) Medicaid plan is Blue Cross Community CentennialSM. This plan focuses on breaking down the financial, cultural, and linguistic barriers preventing low-income families and individuals from accessing health care. Blue Cross Community Centennial maintains and monitors a network of participating providers including physicians, hospitals, skilled nursing facilities, ancillary providers, and other health care providers through which members obtain covered services.
Blue Cross and Blue Shield of New Mexico (BCBSNM) has contracted with AIM to provide certain utilization management preauthorization services for certain Commercial, Retail and ASO members and Blue Cross Community Centennial Members. Services requiring preauthorization through AIM are outlined below. AIM is an independent company that provides specialty medical benefits management for BCBSNM.
Use the AIM ProviderPortal for Pre & Post-Service Reviews
Use the AIM ProviderPortal 
to request preauthorization and respond to post-service review requests by AIM. Do not submit medical records to BCBSNM for preauthorization or post-service reviews for the care categories managed by AIM. Medical records may or may not be needed for pre or post service reviews using the AIM portal due to the smart clinical algorithms within the portal.
Benefits of the AIM ProviderPortal for Pre & Post-Service Reviews
- Medical records for pre or post-service reviews are not necessary unless specifically requested by AIM.
- AIM's ProviderPortal offers self-service, smart clinical algorithms and in many instances real-time determinations
- Check preauthorization status on the AIM ProviderPortal
- Increase payment certainty
- Faster pre-service decision turnaround times than post service reviews
Services requiring preauthorization through AIM:
- Molecular and Genomic Tests
- Radiation Therapy
- Advanced Imaging
- Musculoskeletal
- Pain Management
- Joint Surgery
- Spine Surgery
- Sleep Studies (for ASO and Fully Insured Members with health advocacy solutions or Wellbeing Management plan options).
- Select Outpatient Procedures (see CPT Code list in the section below)
Use the AIM ProviderPortal for Pre & Post-Service Reviews
Use the AIM ProviderPortal to request preauthorization and respond to post-service review requests by AIM. Do not submit medical records to BCBSNM for preauthorization or post-service reviews for the care categories managed by AIM. Medical records may or may not be needed for pre or post service reviews using the AIM portal due to the smart clinical algorithms within the portal.
Member benefits will vary based on the service being rendered and individual and group policy elections. Always check eligibility and benefits first, through the Availity® Provider Portal or your preferred web vendor, prior to rendering services. This step will help you confirm coverage and other important details, such as prior authorization requirements and vendors, if applicable. If prior authorization is required, services performed without prior authorization or that do not meet medical necessity criteria may be denied for payment and the rendering provider may not seek reimbursement from the member.
AIM Contact Information
Via Phone: (800) 859-5299
Online: through the AIM ProviderPortal
* Preauthorization determines whether the proposed service or treatment meets the definition of medical necessity under the applicable benefit plan. Preauthorization of a service is not a guarantee of payment of benefits. Payment of benefits is subject to several factors, including, but not limited to, eligibility at the time of service, payment of premiums/contributions, amounts allowable for services, supporting medical documentation, and other terms, conditions, limitations, and exclusions set forth in the member’s policy certificate and/or benefits booklet and or summary plan description. Regardless of any preauthorization or benefit determination, the final decision regarding any treatment or service is between the patient and the health care provider.
Participating providers are requested to submit claims within 90 days of the date of service, using the standard CMS-1500 or UB-04 claim form, or electronically. Services billed beyond 180 days from the date of service are not eligible for reimbursement.
Providers may not seek payment from the member for claims submitted after the 180-day filing deadline.
Mobility eXchange
View the latest news and updates from Mobility eXchange.
The Mobility eXchange Portal is available 24x7 for important notices, software updates, portal changes, troubleshooting issues and helpful tips for providers.
Providers can call the Mobility eXchange Support Line at 888-716-9528 between 8 a.m to 6 p.m. (PST) Monday through Friday. Providers can also email support at mconm@mobilityexchange.net.
- 2019 Electronic Visit Verification EPSDT Training
- Electronic Visit Verification Implementation Frequently Asked Questions
- Electronic Visit Verification Tablets Frequently Asked Questions
- Electronic Visit Verification Provider Feedback Meeting FAQ, July 2019
- TOC PCS Authorization FAQs, March 2019
- Electronic Visit Verification Training Communication and Registration Mar. 2, 2018
- Electronic Visit Verification Notification Dec. 1, 2017
- Electronic Visit Verification Implementation August 24, 2016 Notification
- Electronic Visit Verification Implementation June 1, 2016 Notification
- Electronic Visit Verification Implementation April 26, 2016 Notification
For information about reporting fraud, waste and abuse, refer to the Claims/Deficit Reduction Act section of the
CareLink New Mexico (CLNM) is a program to coordinate the integration of physical and behavioral health services for Medicaid beneficiaries with diagnoses of Serious Mental Illness (SMI) or Severe Emotional Disturbance (SED). The following organizations and facilities are available to create network relationships, which may be established through MOAs (required for primary care, local hospitals and residential treatment facilities) or other les formal processes.
- New Mexico Solutions (Bernalillo county)
- University of New Mexico Hospitals (Bernalillo County)
- Mental Health Resources (DeBaca county)
- Hidalgo Medical Services (Hidalgo and Grant counties)
- Guidance Center of Lea County (Lea county)
- Mental Health Resources (Quay county)
- Mental Health Resources (Roosevelt county)
- Kewa Pueblo Health Corporation (Sandoval county)
- Presbyterian medical Services (Sandoval county)
- Refer to the Registration Requirement in the Blue Cross Community Centennial section of the Provider Reference Manual.
- To join our network, follow the process for Network Participation.
- View a sample copy of the Medicaid Managed Care Medical Services Entity Agreement .
- Member handbook
- Preventive Care Guidelines for Adults
- Preventive Care Guidelines for Children
- Dental benefits for Medicaid members are administered by DentaQuest®. Learn more
- Vision benefits for Medicaid members are administered by Davis Vision® Learn more
- Transportation services are administered by LogistiCare® Learn more
- Special Beginnings – Our maternity program provides expectant moms with educational information and support through early pregnancy until 6 weeks after delivery Learn more
- Virtual Visits – Now available for Blue Cross Community Centennial members
- Centennial Care summary of services requiring prior authorization
- List of CPT codes requiring prior authorization for Centennial Care effective Apr. 1, 2021
- List of CPT codes requiring prior authorization for Centennial Care effective Jan. 1, 2021
- List of CPT codes requiring prior authorization for Centennial Care effective Sept. 1, 2020
- List of CPT codes requiring prior authorization for Centennial Care effective Jan. 1, 2020
- NM Uniform Prior Authorization Form
- Provider Reference Manual
Goal
The Quality Improvement Program’s primary goal is to improve members’ health status and improved outcomes through a variety of meaningful quality improvement activities that are implemented across all care settings and aims at improving the quality of care and services delivered to our members – your patients.
Scope
The Quality Improvement/Quality Management (QI/QM) Program encompasses all clinical care and services furnished to our members, inclusive of medical, behavioral and long-term care and services. The scope of the quality improvement process includes the process and outcomes of medical, behavioral and long-term care and services; ancillary services; pharmacy services; dental, transportation and vendor services; member services and experience, patient safety and efficient use of resources. The QI/QM program is comprehensive and includes effective mechanisms of ongoing identification, monitoring, and evaluation, all of which rectifies issues that impact the safety, accessibility, availability, continuity and quality of care and services provided to our members.
CAHPS®
Blue Cross Community CentennialSM is dedicated to partnering with providers to help maximize opportunities that improves patient care and the member’s experience with their health plan and their respective providers. Blue Cross and Blue Shield of New Mexico (BCBSNM) utilizes CAHPS® (Consumer Assessment of Healthcare Providers and Systems) to gauge member experience.
Credentialing Standards
For consideration to participate in the Blue Cross Community Centennial network, all licensed physicians and other licensed healthcare professionals who have an independent relationship must complete the following:
- Signed release granting BCBNM access to records for credentialing purposes
- Copy of current, unrestricted New Mexico or applicable state license
- Evidence of liability insurance
- Evidence of current accreditation status
- Primary source verification of Medicare and Medicaid suspensions or exclusions
- If not accredited, any documentation necessary to establish that Waiver of Accreditation Criteria are met (if applicable)
- Any documentation necessary to establish that credentialing/recredentialing standards are met
Participation in QI/QM
Blue Cross Community Centennial requires providers and practitioners to cooperate with all Quality Improvement activities, as well as allow the use of provider and/or practitioner performance data, to ensure the success of the QI/QM Program. If you are interested in learning more about Blue Cross Community Centennial QI/QM Program, please email qualityinquiry@bcbsnm.com.
- Diabetes Screening for People with Schizophrenia, Schizoaffective Disorder or Bipolar Disorder Who Are Using Antipsychotic Medications (SSD)
- Antidepressant Medication Management Program
- Blue Cross Community Centennial Telemedicine Advantages
- Provider Resource: Physical Health Performance Measures
- Provider Resource: Behavioral Health Performance Measures
- Screening for Clinical Depression Initiative
- Special Beginnings® Maternity Program
- Value Added Services
- Preventive Adult Health Guidelines Tip Sheet
- Preventive Children’s Health Guidelines Tip Sheet
- Women’s Health Guidelines Tip Sheet
- CAHPS Survey Tip Sheet
- Multiple Concurrent Antipsychotics in Children and Adolescents (APC)
- Initiation and Engagement of Alcohol and Other Drug Dependence Treatment (IET)
- Attention Deficit Hyperactivity Disorder Care Coordination
- Blue Cross Community Centennial Provider Reference Manual Effective Apr. 1, 2021
- Blue Cross Community Centennial Provider Reference Manual Effective Sept. 1, 2020
- Blue Cross Community Centennial Provider Reference Manual Effective May 1, 2020
Note: To request a printed copy of the Blue Cross Community Centennial Provider Reference Manual, at no charge, please contact your Provider Network Representative. - Medical Records Documentation Standards
- Notification of Birth form
- Preventive Care Guidelines
- Provider Finder®
- Provider Network Directory Note: This print directory is a list of doctors, hospitals and other providers in our network. The list is current as of the date it was published. For the most current information, use our online search above. The Provider Finder is updated daily.
- Referral and Transition of Care Request
- Sample ID Card
- Ombudsman Specialist - If you have a BCBSNM Medicaid patient who is having difficulty with care coordination or is unable to receive services believed to be covered under Blue Cross Community Centennial Care plan benefits, the Ombudsman Specialist may be able to help. Following New Mexico's Medicaid guidelines, the Ombudsman Specialist works to help resolve member issues.
- Provider Request for Appeal on Behalf of a Medicaid Member
Related Information
Pharmacy — view Medicaid drug lists, forms, preauthorization requirements and specialty pharmacy program information.
The Blue Cross Community Centennial training is for all provider types including behavioral health and long term care providers.
- 2020 Blue Cross Community CentennialSM Provider Orientation
- 2020 Centennial Care LTSS Orientation 2.0
- 2020 Centennial Care Pregnancy-Related and Family Planning Services Orientation 2.0
- 2020 Centennial Care Behavioral Health Orientation 2.0
- 2020 Centennial Care Telehealth Orientation 2.0
- 2020 Value Added Services Orientation
- 2020 Depression Screening and Outpatient Provider Incentive Program Overview
- 2020 Agency-Based Community Benefit Program Recruitment
- 2020 HEDIS Measures for Quality
- 2020 Centennial Care LTSS Orientation 2.0
- Dual Special Needs Population Provider Training
- Fraud Awareness Training Tutorial
- Indian Tribal Urban Claims Reimbursement Process Provider Training
- Self-Directed Provider Training
- Medicaid Claims Handling for Medicaid Members
- AIM Provider Training for Commercial and Medicaid Members
Annual Cultural Competency Training is required by the New Mexico Human Services Department for all providers contracted within a New Mexico Medicaid network, like Blue Cross Community Centennial. Please have your 10-digit NPI number ready when starting the training or attestation below. Do not use any dashes or spaces when entering your NPI, and make sure your NPI is entered correctly before proceeding with the rest of the training or attestation.
Community agencies for Blue Cross Community Centennial (or NM Medicaid) are required to report any critical incidents of their patients/clients as outlined by the NM Human Services Department (HSD) in the following. Please reference the page linked below and the Helpful Documents at the bottom of that page.
In addition to Standard Medicaid Benefits, Blue Cross Community Centennial offers additional Value-Added Services (VAS) to help keep your patients and their families healthy.
