Provider Training



Blue Cross and Blue Shield of New Mexico (BCBSNM) is proud to offer complimentary educational webinars to our provider community.


These online training sessions will give you the flexibility to attend live sessions via desktop instead of incurring travel costs attending a workshop hosted in another facility. Provider billers, utilization areas, administrative departments, etc. will all benefit from these webinars. They have been separated into specific topics of interest and will give you the opportunity to decide what best fits your needs. These topics are suggested for new participating providers, however, all providers are welcome to attend.


Participating providers may enroll in any of the available webinars by simply selecting the course of choice and completing the registration process.


For complete course descriptions and prerequisites, please select any of the courses below.




Availity participating providers can enroll in webinars. Learn more about the Availity webinar topics PDF Document.


Back to Basics: Availity 101

Register for BCBSNM hosted Back to Basics: Availity 101 complimentary online training.


Claim Research Tool

Detailed claim status is easily accessible online via the BCBSNM Claim Research Tool. Learn more


Reporting on Demand: Obtaining Provider Claim Summaries

The new Reporting On-Demand viewer application is now available in the Blue Cross and Blue Shield of New Mexico (BCBSNM) branded Payer Spaces section on the AvailityTM Web portal. Learn more


  • Electronic Funds Transfer (EFT) — a secure method of claims payment
  • Electronic Remittance Advice (ERA) — an electronic file that explains claim payment and remittance information
  • Electronic Payment Summary (EPS) — an electronic print image of the Provider Claim Summary

Learn more about these electronic solutions


eRM is an online tool that can help simplify your overpayment reconciliation and related processes. Learn More


Our IVR system uses voice recognition technology so that you can obtain automated information on member eligibility, benefits or to adjust a claim. All you need to do is speak your request — the IVR does the rest. Learn More


iExchange is a Web-based application that supports an automated preauthorization process. Learn More


Effective July 11, 2016, agent assisted corrected claim requests will no longer be accepted over the phone. Learn more