Provider Training



Blue Cross and Blue Shield of New Mexico (BCBSNM) is proud to offer complimentary educational webinars to our provider community.


These online training sessions will give you the flexibility to attend live sessions via desktop instead of incurring travel costs attending a workshop hosted in another facility. Provider billers, utilization areas, administrative departments, etc. will all benefit from these webinars. They have been separated into specific topics of interest and will give you the opportunity to decide what best fits your needs. These topics are suggested for new participating providers, however, all providers are welcome to attend.


Participating providers may enroll in any of the available webinars by simply selecting the course of choice and completing the registration process.


For complete course descriptions and prerequisites, please select any of the courses below.





Back to Basics: Availity 101

Register for BCBSNM hosted Back to Basics: Availity 101 complimentary online training.


  • Electronic Funds Transfer (EFT) — a secure method of claims payment
  • Electronic Remittance Advice (ERA) — an electronic file that explains claim payment and remittance information
  • Electronic Payment Summary (EPS) — an electronic print image of the Provider Claim Summary

Learn more about these electronic solutions


eRM is an online tool that can help simplify your overpayment reconciliation and related processes. Learn More


Our IVR system uses voice recognition technology so that you can obtain automated information on member eligibility, benefits or to adjust a claim. All you need to do is speak your request — the IVR does the rest. Learn More


iExchange is a Web-based application that supports an automated preauthorization process. Learn More


Remittance Viewer offers providers and billing services a convenient way to view and help reconcile claims data provided by BCBSNM in the 835 Electronic Remittance Advice (ERA). Learn more.


Commercial and Medicare Plans Provider Training PDF Document

Dual Special Needs Population Provider Training PDF Document

Cultural Competency Training Learn more about third-party links

Cultural Competency Training Attestation Learn more about third-party links


Annual Cultural Competency Training is required by the New Mexico Human Services Department for all providers contracted within a New Mexico Medicaid network, like Blue Cross Community Centennial. Please have your 10-digit NPI number ready when starting the training or attestation below. Do not use any dashes or spaces when entering your NPI, and make sure your NPI is entered correctly before proceeding with the rest of the training or attestation.