Provider Training


Availity participating providers can enroll in webinars. Learn more about the Availity webinar topics PDF Document.

Register for BCBSNM hosted Back to Basics: Availity 101 complimentary online training.

Claim Research Tool Webinars

Detailed claim status is easily accessible online via the BCBSNM Claim Research Tool. Learn more

Electronic Funds Transfer (EFT), Electronic Remittance Advice (ERA), Electronic Payment Summary (EPS)

  • EFT – a secure method of claims payment
  • ERA – an electronic file that explains claim payment and remittance information
  • EPS – an electronic print image of the Provider Claim Summary

Learn more about these electronic solutions

Electronic Refund Management (eRM)

eRM is an online tool that can help simplify your overpayment reconciliation and related processes. Learn More

Interactive Voice Response (IVR)

Our IVR system uses voice recognition technology so that you can obtain automated information on member eligibility, benefits or to adjust a claim. All you need to do is speak your request – the IVR does the rest. Learn More

iExchange Administrator and Staff Functions

iExchange is a Web-based application that supports an automated preauthorization process. Learn More

Provider Services Changes Coming

Effective July 11, 2016, agent assisted corrected claim requests will no longer be accepted over the phone. Learn more