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Send us a question or request more information. Our team is here to help you get a 2020 health care plan for yourself or family.

Tab One Ask Question

Ask a Sales Question

Please fill out the form below and a licensed agent will contact you to help answer your questions.

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Tab Two Request Brochure

Request a Brochure

Please fill out the form below and we will send you information about our health insurance plans.

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If you provide a phone number, an agent may call you to make sure that you received the information and to answer any questions that you might have.

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Tab Three Request Agent

Online Agent Request Form

Please fill out the form below and a Blue Cross and Blue Shield of New Mexico authorized agent will contact you within 1 to 2 business days. They will schedule an appointment at a time and location that is convenient for you. There is no cost or obligation for this service.

Please select the product you are interested in

Individual and Family Products Medicare Plan Options (Medicare Advantage, Medicare Supplement, Part D)

First Name* Please enter a valid first name

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Tab Four Call Us

Need Assistance Shopping?

Sales Questions and Additional Plan Information:
1-888-809-1135
Calls may or may not be answered inside the United States.

Monday – Friday: 7 a.m. – 7 p.m. MT
Saturday: 7 a.m. – 5 p.m. MT
Sunday: 9 a.m. – 1 p.m. MT

Customer Service:
1-866-236-1702
Calls may or may not be answered inside the United States.

Monday – Friday: 6 a.m. – 7 p.m. MT
Saturday: 7 a.m. – 4 p.m. MT
Sunday: Closed

Already a member?
Call the Customer Service number on the back of your member ID card.

New to Medicare or Need Help Shopping for a Plan?

Call us at 1-866-286-6159 TTY 711

We’re open between 8 a.m. – 8 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays.

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Special Enrollment - Losing Job-Related Health Plan

If you no longer have health coverage through your job, you might be able to get a new health plan. You may qualify to buy a Blue Cross and Blue Shield of New Mexico (BCBSNM) health plan during the Special Enrollment Period (SEP). If not, you may have other choices.

SEP Qualifying Life Event and Documentation

You could lose your job-related health plan for many reasons. These are called qualifying life events and may be:

Work hours getting lowered that leads to benefit cuts
Getting laid off
Quitting
COBRA coverage ending
State Continuation coverage ending

Documentation

You'll need to send in documents, or proof, showing your life event date. This may be a company letter or other job records. View a full list of required documents PDF Document .

Your New Health Plan Options

Based on your age and income, you may be able to enroll in a:

BCBSNM Individual health plan for yourself or family – If you’re under age 65, our plans have three levels of coverage. They all offer essential health benefits and a range of out-of-pocket costs. Understand health care plans and review plan levels and costs.
BCBSNM Medicare health plan - Medicare is most often offered at age 65 and is made up of four parts. The federal government gives you Part A at no cost when you sign up for Social Security. You can then buy more coverage to build on to your Part A benefits. Learn how Medicare works and review Blue Cross Medicare Options^SM.
Medicaid health plan - If you don’t qualify for SEP or Medicare, you may qualify for Medicaid Centennial Care , or other assistance based on your income¹.

Getting a New Health Plan

Each type of health plan has dates, deadlines and information for you to review.

	Individual Health Plan	Medicare Health Plan	Medicaid Health Plan
Deadlines	In most cases, you'll have 60 days (counting weekends and holidays) from your qualifying life event's date. However, losing a job-related health plan may let you buy a health plan up to 60 days before losing your job-related coverage.	Initial Enrollment Period This is 7 months – the 3 months before your 65th birthday, the month of your birthday and the 3 months after your birthday. Annual Enrollment Period Most often runs October 15 through December 7 each year.	There's no SEP, so you can apply at any time. Note: Members of American Indian and Alaska Native tribes can apply for health care coverage any month of the year.
Buying Your Health Plan	Online — You can buy your health plan on our website . Phone — Call 1-866-793-8117 to speak with a BCBSNM licensed sales representative. Agent	Online — You can get a quote and apply for your plan on our website . Phone — 1-888-700-4109 TTY 711 Agent — Find an agent on our website.	Online — You can apply for your plan on your state agency's website .
Financial Help	See if you qualify for a subsidy, also called a premium tax credit.	Learn if you qualify to lower prescription costs .	Check your state agency's website for details.

¹BCBSNM does not make Medicaid eligibility determinations or take Medicaid applications.

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