You can log in to BAM to find more information about your plan, like:

• What's covered
• Past and current claims
• Your virtual member ID card
• In-network care

BAM can help you track the status of your claims and review the claim filing details. To find this information, visit the Claims tab after logging in. 

Sometimes, your claim might be denied, meaning your health plan may not cover the costs. Here are 5 of the most common reasons a claim was denied  . You can find a breakdown of how your claim was processed, or an Explanation of Benefits (EOB), under claim details once your claim is closed.

Text Message

Sign up for claims and benefit information, health tips and prescription reminders, or text us to find a physician or urgent care center.

For more information about text messaging, visit our Help Center.

Email

BCBSNM can send claim processing alerts and health tips to your inbox. 

Secure Website

Sort, organize and download up to 18 months of your claims history to your laptop, PC or smartphone 

Follow these simple steps to sign up for digital communications:

1. Go to the Update Your Preferences page.
2. Text CONTACTNM to 37616 for a link.*
3. Open the BCBSNM Mobile app and go to Settings.

*Message and data rates may apply.