Contact Us

Whether you’re new to Medicare and need help shopping for a plan or already have Medicare and want to switch to another plan, we’re here to help. Call us at 1-866-286-6159 (TTY 711).

We’re open between 8 a.m. – 8 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays.

To verify your recent enrollment, check the status of a claim or ask questions about your existing coverage, contact customer service at one of these numbers:

Blue Cross Medicare AdvantageSM Plans Customer Service

Phone:
1-877-774-8592 (TTY 711)

We’re open 8 a.m. – 8 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

Blue Cross Medicare Advantage Plan
c/o Member Services
P.O. Box 4555
Scranton, PA 18505

Blue Cross MedicareRxSM Plans Customer Service

Phone:
1-888-285-2249 (TTY 711)

We’re open 8 a.m. – 8 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

Mailing Address:
Blue Cross MedicareRx
c/o Member Services
P.O. Box 3897
Scranton, PA 18505

Blue Medicare SupplementSM Insurance Plans Customer Service

Phone:
1-800-307-8144 (TTY 711)

We’re open 7 a.m. – 6 p.m., CT, Monday through Friday.

Mailing Address:
Blue Medicare Supplement Insurance Plan
1000 E. Warrenville Road
Naperville, IL 60563

Blue Medicare Advantage Dual Care Plans Customer Service

Phone:
1-877-688-1813 (TTY 711)

We’re open 8 a.m. – 8 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

Blue Cross Medicare Advantage Plan
c/o Member Services
P.O. Box 4555
Scranton, PA 18505

Blue Cross Group Medicare Options℠ Plans Customer Service

If you are retiring soon, talk with your human resources department or benefit administrator about Medicare options available through your employer or union.

If you are a retiree group Medicare plan member and need assistance with recent enrollment, the status of a claim, or have questions, call the Customer Service number listed on your member ID card.

We’re open between 8 a.m. – 8 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays.

Prescription Drug Coverage Determinations, Redeterminations, Appeals and Grievances

You, your prescriber or your appointed representative may contact customer service by phone, fax, or mail at:

Blue Cross MedicareRx Plans

Phone:
1-888-285-2249 (TTY 711)

Fax:
1-800-693-6703 (standard number)
1-855-674-9189 (expedited grievance number)

Mailing Address:
Blue Cross MedicareRx Plans
c/o Pharmacy Benefit Manager
2900 Ames Crossing Road
Eagan, MN 55121

Written Grievances Mailing Address:
Blue Cross MedicareRx
c/o Appeals & Grievances
P.O. Box 4288
Scranton, PA 18505

Blue Cross Medicare Advantage Plans

Phone:
1-877-774-8592
(TTY 711)

Fax:
1-800-693-6703 (standard number)
1-855-674-9189 (expedited grievance number)

Mailing Address:
Blue Cross Medicare Advantage Plans
c/o Medicare Appeals
2900 Ames Crossing Road
Eagan, MN 55121

Blue Cross Medicare Advantage Dual Care Plan

Phone:
1-877-688-1813 
(TTY 711)

Fax:
1-800-693-6703 (standard number)
1-855-674-9189 (expedited grievance number)

Mailing Address:
Blue Cross Medicare Advantage Dual Care
c/o Medicare Appeals
2900 Ames Crossing Road
Eagan, MN 55121

Medical Appeals

Phone:
1-877-774-8592 (TTY 711)

Fax Number for Appeals:
1-800-419-2009

Fax Number for Expedited Appeals: 
1-800-338-2227

Mailing Address: 
Blue Cross Medicare Advantage
c/o Appeals
P.O. Box 663099
Dallas, TX 75266

Grievances

Phone:
1-877-774-8592 (TTY 711)

Fax Number for Grievances:
1-855-674-9185

Mailing Address: 
Blue Cross Medicare Advantage
c/o Grievances
P.O. Box 4288
Scranton, PA 18505

Medicare Coverage Decisions for Medical Care

Blue Cross Medicare Advantage Plans

Phone:
1-877-774-8592 (TTY 711)

Fax Number:
1-855-674-9185

Mail:
Blue Cross Medicare Advantage Plans
c/o Member Services
P.O. Box 4288
Scranton, PA 18505

Medicare 

You can contact Medicare for more information about Medicare benefits and services, including general information about Medicare Advantage Prescription Drug coverage.

Call
1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week. If you are hearing or speech impaired, call 1-877-486-2048.

Web
www.medicare.gov

If you would like to submit feedback directly to Medicare, please use the Medicare Complaint Form or contact the Office of the Medicare Ombudsman.