Availity® Tools to Support Providers in 2022

December 30, 2021

In October we highlighted changes starting Jan. 1, 2022, for the Consolidated Appropriations Act (CAA) of 2021 and the Transparency in Coverage Final Rule. To further support you, the Availity Provider Portal helps providers and Blue Cross and Blue Shield of New Mexico (BCBSNM) quickly and securely share information, including information defined by the CAA.

You can access the self-service tools below through the Availity portal. Refer to the below Resources for each tool to learn more, including instructional user guides and important tips.

Not yet registered with Availity?
Sign up now at no cost on Availity.

  • For help registering, contact Availity Client Services at 800-282-4548.
  • If you need customized training or help with these tools, contact our Provider Education Consultants.

Administrative Tools


More Resources

Provider Data Management
(Professional Providers only)

Verify and update your provider directory information with BCBSNM every 90 days.

Provider Directory Information Verification
User Guide coming soon to Provider Tools section

Fee Schedule Listing
(Professional Providers only)

Electronically request up to 20 procedure codes and immediately receive the contracted price allowance for services.

Fee Schedule User Guide

Pre-Service Tools


More Resources

Eligibility and Benefits Inquiry

Verify real-time patient eligibility, check coverage details, determine prior authorization requirements and view and/or print an image of the member’s ID card.

New Information on Member ID Cards
Eligibility and Benefits User Guide

Patient ID Finder

Obtain the BCBSNM patient ID and group number.

Patient ID Finder User Guide

Patient Care Summary

Obtain a consolidated view of a patient’s health care history within the last 24 months.

Patient Care Summary User Guide

Patient Cost Estimator*

Estimate a patient’s potential out-of-pocket costs.

Patient Cost Estimator User Guide 
Note: This tool is currently unavailable for Federal Employee Programs® (FEP®) members.

Attachments: Predetermination Requests*

Submit predetermination of benefits requests handled by BCBSNM.

Predetermination of Benefits Requests User Guide


Submit prior authorization requests handled by BCBSNM.

Authorizations User Guide

Post-Service Tools


More Resources

Claim Status

Check enhanced, real-time claim status.

Claim Status User Guide

Independent Dispute Resolution (IDR)

Initiate a claim dispute for non-contracted providers.

Surpise Billing Provisions of No Surprises Act
User Guide coming soon to Provider Tools section

Clinical Claim Appeal Requests**

Submit appeal requests for specific clinical claim denials using the Availity Claim Status tool, when applicable.

Electronic Clinical Claim Appeal Requests User Guide

Research Procedure Code Edits (Clear Claim ConnectionTM)*

Determine how coding combinations on a specific claim may be evaluated during the adjudication process.

Clear Claims Connection Instruction Guide

National Drug Code (NDC) Units Calculator

Convert applicable classified or specified Healthcare Common Procedure Coding System (HCPCS) or Current Procedural Terminology (CPT®) codes to NDC units.

NDC Units Calculator Tool User Guide

Reporting On-Demand

View, download, save and/or print the Provider Claim Summary (PCS) for finalized claims.

Reporting On-Demand User Guide

Remittance Viewer

View and reconcile claim data in the 835 Electronic Remittance Advice (ERA).

Remittance Viewer User Guide

Electronic Refund Management (eRM)*

Reconcile claim overpayments and manage refund requests.

eRM User Guide

Claim Inquiry Resolution (CIR)*

Submit claim reconsideration request for certain finalized claims.

CIR User Guide

*Unavailable for Medicare Advantage members.

**Clinical Claim Appeal Requests are ONLY available for Federal Employee Program (FEP) and Blue Cross Community CentennialSM claims.

Checking eligibility and/or benefit information is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered. If you have any questions, please call the number on the member’s ID card.

ClaimsXten and Clear Claim Connection are trademarks of Change Healthcare, an independent company providing coding software to BCBSNM. Change Healthcare is solely responsible for the software and all the contents. Contact the vendor directly with any questions about the products, software and services they provide.

RC Claim AssistTM Copyright 2021 RJ Health. RC Claim AssistTM is a product of RJ Health. RJ Health is an independent third-party vendor that is solely responsible for its products and service.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSNM. BCBSNM makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.

CPT copyright 2021 American Medical Association (AMA). All rights reserved. CPT is a registered trademark of the AMA.