Extra Health and Wellness Benefits

Blue Cross Group Medicare Advantage plans offer coverage for Virtual Visits benefits provided by Blue Cross and Blue Shield of New Mexico and powered by MDLIVE.

With Virtual Visits your appointment will be with an independently contracted, board-certified MDLIVE doctor for minor, non-emergency conditions by phone, mobile app or online video anytime, anywhere, 24 hours a day, 7 days a week. Talk to a doctor immediately or schedule an appointment at a time that works best for you.

To check your eligibility and to learn more about Virtual Visits benefits, visit MDLIVE or call 1-866-954-3587, TTY 1-800-770-5531.

MDLIVE^® is a separate company that has contracted with Blue Cross and Blue Shield of New Mexico (BCBSNM) to provide virtual visit services for members with coverage through BCBSNM. MDLIVE is solely responsible for its operations and for those of its contracted providers. Virtual Visits may not be available to all BCBSNM members.

Blue Cross Group Medicare Advantage plans include the SilverSneakers Fitness Program to help you achieve your health and fitness goals. Members have access to thousands of participating locations across the country. Some locations even offer group exercise classes led by trained instructors at select locations.

For more information, and to find SilverSneakers participating fitness locations, visit SilverSneakers or call 1-866-584-7389 (TTY 711), Monday – Friday, 8:00 a.m. – 8:00 p.m. ET.

SilverSneakers^® is a wellness program owned and operated by Tivity Health, Inc., an independent company. Tivity Health and SilverSneakers® are registered trademarks or trademarks of Tivity Health, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.

The Rewards Program gives Blue Cross Group Medicare Advantage members a healthy and easy way to earn up to $100 in gift cards from national and local retailers. You receive a gift card of your choice for completing Healthy Actions throughout the year. Here are some of the Healthy Actions you can complete once per year:

• Annual wellness visit
• Annual flu vaccine
• Colorectal cancer screening
• Fall risk assessment

The Healthy Activity Portal is a website owned and operated by HealthMine, Inc., an independent company that provides digital health and personal clinical engagement tools and services for Blue Cross and Blue Shield of New Mexico.

Your Blue Cross Group Medicare Advantage plan may include coverage for vision services and provide an allowance toward frames and lenses or contact lenses. 

Coverage for preventive and comprehensive dental care is available through some Blue Cross Group Medicare Advantage plans. 

Through our partnership with TruHearing^®, some Blue Cross Group Medicare Advantage plans provide coverage for routine hearing exams as well as allowances on hearing aids. Check your Summary of Benefits for details about what your plan covers. Visit TruHearing or call 1-844-799-8844 (TTY 711) to speak with a hearing consultant. They are open 8:00 a.m. – 8:00 p.m., local time.

TruHearing is a registered trademark of TruHearing, Inc., which is an independent company providing discounts on hearing aids.

Your Blue Cross Group Medicare Advantage plan may provide coverage for over‑the‑counter (OTC) drugs and other health‑related pharmacy products. Members may select items from a catalog and have them shipped directly to their home.

To check your eligibility and learn more about your personalized benefits call 1- 855-816-9465 (TTY 711).

Convey Health Solutions, Inc. Convey Health Solutions, Inc. is an independent company that provides administrative services for over the counter supplemental benefits for Blue Cross and Blue Shield of New Mexico.

Blue Cross Group Medicare Advantage plan members can call a registered nurse, 24 hours a day, 7 days a week to get help with health concerns and general health tips. You can access the 24/7 Nurseline at 1-800-631-7023 (TTY 711).

For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns

Your Blue Cross Group Medicare Advantage Plan may include routine transportation to and from your medical appointments.

Your Blue Cross Group Medicare Advantage plan may provide coverage for nutritious meals for a limited period after you are discharged from the hospital to aid in your recovery.

Blue365 offers premier health and wellness discounts to Blue Cross and Blue Shield of New Mexico (BCBSNM) members and it is free to join.

You can find savings like:

• Discounts on exercise clothes and shoes
• Discounted gym memberships and fitness aids such as Fitbits
• Savings on eye exams, glasses, contacts, hearing aids, and more

Check the Blue365 website regularly for the most current discounts.

Blue365 is only available to (BCBSNM) members with active health plan coverage. Members who do not have an active health plan with BCBSNM will not be able to register on the Blue365 website.

The relationship between Blue365, its vendors and BCBSNM is that of independent contractors. Blue365 is a discount program available to BCBSNM members who have medical coverage with BCBSNM. This is NOT insurance. Some of the services offered through Blue365 may be covered under your health plan. Please refer to your benefit booklet or call the customer service number on the back of your ID card for specific benefit information under your health plan. Use of Blue365 does not affect your premium nor do costs of Blue365 services or products count toward your plan deductible, calendar year or lifetime maximums. Discounts are only available through participating vendors.

BCBSNM does not guarantee or make any claims or recommendations regarding the services of products offered by Blue365 and its vendors. You may want to consult with your physician prior to the use of these services and products. Services and products are subject to availability by location. BCBSNM reserves the right to discontinue or change this discount program at any time without notice.