Extra Health and Wellness Benefits | Blue Cross and Blue Shield of New Mexico

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Extra Health and Wellness Benefits

Blue Cross Medicare Advantage plans offer a number of benefits above and beyond standard insurance benefits.

Here are some of the extra health and wellness benefits offered with our Dual-Eligible Special Needs plan.

Virtual Visits

Medicare Advantage plans may offer coverage for Virtual Visits benefits provided by Blue Cross and Blue Shield of New Mexico and powered by MDLIVE.

With Virtual Visits your appointment will be with an independently contracted, board-certified MDLIVE provider for minor, non-emergency conditions by phone, mobile app or online video anytime, anywhere, 24 hours a day, 7 days a week. Talk to a provider immediately or schedule an appointment at a time that works best for you.  

To check your eligibility and to learn more about Virtual Visits benefits call 1-866-954-3587.

MDLIVE® is a separate company that has contracted with Blue Cross and Blue Shield of New Mexico (BCBSNM) to provide virtual visit services for members with coverage through BCBSNM. MDLIVE is solely responsible for its operations and for those of its contracted providers. Virtual Visits may not be available to all BCBSNM members.

Dental

Coverage for preventive and comprehensive dental care is available through our Blue Cross Medicare Advantage Dual Care Plus plan.

Find providers near you.

Vision

Your Blue Cross Medicare Advantage Dual Care Plus plan also includes coverage for routine eye exams and provide an allowance toward frames and lenses or contact lenses.

Find providers near you.

Over-the-Counter

Your Blue Cross Medicare Advantage Dual Care Plus plan provides coverage for over‑the‑counter (OTC) drugs and other health‑related pharmacy products. Members may select these item(s) from a catalog and have them shipped directly to them.

Check back after the first of the year to find out how to check your eligibility and access your personalized benefits.

To see if you are eligible and learn more about your personalized benefits  call 1-855-816-9465 (TTY 711).

Convey Health Solutions, Inc. is an independent company that provides administrative services for over the counter supplemental benefits for Blue Cross and Blue Shield of New Mexico.

SilverSneakers® Fitness Program

Blue Cross Medicare Advantage Dual Care Plus plan includes the SilverSneakers Fitness Program to help you achieve your health and fitness goals. Members have access to thousands of participating locations across the country. Some locations even offer group exercise classes led by trained instructors at select locations.

For more information, and to find SilverSneakers participating fitness locations, visit SilverSneakers or call 1-888-584-7389 (TTY 711), Monday – Friday, 8:00 a.m. to 8:00 p.m. ET.

SilverSneakers® is a wellness program owned and operated by Tivity Health, Inc., an independent company.

Tivity Health and SilverSneakers® are registered trademarks or trademarks of Tivity Health, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.

24/7 Nurseline

Blue Cross Medicare Advantage Dual Care Plus members may have access to a registered nurse who’s available by phone 24 hours a day, 7 days a week to help answer any health questions.

Call 24/7 Nurseline at 1-800-631-7023 (TTY 711).

For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.

Transportation

Your Blue Cross Medicare Advantage Dual Care Plus plan includes routine transportation to and from your medical appointments through our partner, Logisticare Solutions. Check your Summary of Benefits to verify the number of one-way trips available in your plan.

For more information call Logisticare Solutions at 1-866-842-0650.

LogistiCare Solutions, LLC, is an independent company that administers transportation services for Blue Cross and Blue Shield of New Mexico.