Blue Cross Medicare Advantage plans offer a number of benefits above and beyond standard insurance benefits.
Here are some of the extra health and wellness benefits offered with our plans.
Medicare Advantage plans may offer coverage for Virtual Visits benefits provided by Blue Cross and Blue Shield of New Mexico and powered by MDLIVE.
With Virtual Visits your appointment will be with an independently contracted, board-certified MDLIVE provider for minor, non-emergency conditions by phone, mobile app or online video anytime, anywhere, 24 hours a day, 7 days a week. Talk to a provider immediately or schedule an appointment at a time that works best for you.
To check your eligibility and to learn more about Virtual Visits benefits, visit MDLIVE or call 1-866-954-3587.
MDLIVE® is a separate company that has contracted with Blue Cross and Blue Shield of New Mexico (BCBSNM) to provide virtual visit services for members with coverage through BCBSNM. MDLIVE is solely responsible for its operations and for those of its contracted providers. Virtual Visits may not be available to all BCBSNM members.
Coverage for preventive and comprehensive dental care is available through some Blue Cross Medicare Advantageplans.
Through our partnership with TruHearing®, some Blue Cross Medicare Advantage plans may provide coverage for routine hearing exams as well as discounts on hearing aids.
Visit TruHearing or call 1-844-799-8844 (TTY 711) to speak with a hearing consultant. They are open 8:00 a.m. – 8:00 p.m., local time.
TruHearing is a registered trademark of TruHearing, Inc., which is an independent company providing discounts on hearing aids.
Flexible Spending Card
Medicare Advantage plans may offer a preloaded flexible spending card to help reduce your out-of-pocket expenses for covered dental, vision, and hearing services. It's the easy way to pay for healthcare expenses without having to pay cash up-front.
Your Blue Cross Medicare Advantage plan may provide coverage for over‑the‑counter (OTC) drugs and other health‑related pharmacy products. Members may select these item(s) from a catalog and have them shipped directly to them.
Check back after the first of the year to find out how to check your eligibility and access your personalized benefits.
To check your eligibility and learn more about your personalized benefits call Convey at 1-855-816-9465.
Convey Health Solutions, Inc. is an independent company that provides administrative services for over the counter supplemental benefits for Blue Cross and Blue Shield of New Mexico.
SilverSneakers® Fitness Program
Blue Cross Medicare Advantage plans include the SilverSneakers Fitness Program to help you achieve your health and fitness goals. Members have access to thousands of participating locations across the country. Some locations even offer group exercise classes led by trained instructors at select locations.
For more information, and to find SilverSneakers participating fitness locations, visit SilverSneakers or call 1-866-584-7389 (TTY 711), Monday – Friday, 8:00 a.m. to 8:00 p.m. ET.
SilverSneakers® is a wellness program owned and operated by Tivity Health, Inc., an independent company.
Tivity Health and SilverSneakers® are registered trademarks or trademarks of Tivity Health, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Blue Cross Medicare Advantage members have access to a registered nurse who’s available by phone 24 hours a day, 7 days a week to answer any health questions.
You can access the 24/7 Nurseline at 1-800-631-7023 (TTY 711).
For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.
Your Medicare Advantage Plan may include routine transportation to and from your medical appointments through our partner, Logisticare Solutions. Be sure to check your Summary of Benefits to verify if the transportation benefit is included in your plan.
For more information call Logisticare Solutions at 1-866-842-0650.
LogistiCare Solutions, LLC, is an independent company that administers transportation services for Blue Cross and Blue Shield of New Mexico.
The Rewards Program gives Blue Cross Medicare Advantage members a healthy and easy way to earn up to $100 in gift cards from national and local retailers. You receive a gift card of your choice for completing Healthy Actions throughout the year.