Operating Responsibly

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Operating with integrity and respect is at the core of how we do business with our members, customers and suppliers.

Diversity, Equity and Inclusion

Blue Cross and Blue Shield of New Mexico (BCBSNM) is committed to thriving on the contributions of diversity, equity and inclusion. Our Center for Diversity, Equity and Inclusion embeds these values in all the ways we interact with each other and our members, communities, providers and suppliers.

We aim to be an employer of choice by fostering, attracting, developing and retaining diverse talent.

BCBSNM’s workforce is 81% women, 61% people of color.

We identify talent gaps and execute targeted actions based on statistical analysis of internal and external labor market availability.

Mother and child sitting together using laptop

Business Resource Groups

Our six Business Resource Groups (BRGs) bring together employees with common interests or backgrounds to impact the business and our communities:

Engaging Multigenerational Energy to Recognize Growth Enterprisewide (EMERGE)
Latinos for Advancement 
Native Americans in Progress 
Pride Alliance 
Supporters of Military Veterans 
Women Improving the Strength of the Enterprise (WISE)

Supplier Diversity

A diverse supply chain is critical to the success of our business. Our employees, members, customers and communities we serve expect us to be inclusive in all aspects of our business, including our third-party relationships.

This includes our supply chain, providers, producers and other business partners. These diverse partnerships improve our ability to innovate, maximize our operational effectiveness, and ultimately, enhance our ability to serve our members.

Our total spend with diverse suppliers increased from 3.59% in 2020 to 4.27% in 2021, representing 2021 disbursements of $170 million to diverse-owned businesses.*

We are a member of several nonprofit advocacy organizations that promote the inclusion of their business members, assisting in their growth and connecting them with prospective customers. These include:

National Minority Supplier Development Council
Women’s Business Enterprise National Council
National LGBT Chamber of Commerce
National Veteran’s Business Development Council
Disability:IN

* Applies to Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas

Recognition of our DEI Practices, Programs and Strategies

Diversity MBA
50 Out Front Best Places to Work for Women and Diverse Managers
Best in Class ranking for accountability, board diversity, representation and workplace inclusion

G.I. Jobs
Military Friendly Employers (Bronze)

Human Rights Campaign Foundation
100% on the Corporate Equality Index

Disability:IN
100% on the Disability Equality Index

Seramount
Above and Beyond Awards

Ethics and Compliance

External recognition assures for our customers, business partners and our communities that we are a company committed to ethics and integrity.

That’s why we were proud to be named one of the 2021 World’s Most Ethical Companies® by Ethisphere® for the seventh straight year. This designation recognizes a broad range of initiatives focused on culture, compliance practices, governance, environmental and social impacts, leadership and reputation.

In addition to this global recognition, our governance framework for policies and procedures was named a “best practice” by Health Ethics Trust.

These honors recognize our ability to sustain a robust compliance program and maintain a strong ethical culture — even as we navigate a new world of work. While the pandemic continued to challenge our workforce — personally and professionally — BCBSNM navigated through it all by leaning on our core values of integrity, respect, commitment, excellence and caring.

These values are the foundation of our codes of conduct in which we all share a commitment to comply.

Employee Wellness

Our employees have access to a wide variety of wellness resources, reflecting our long-standing commitment to physical and mental health and all-around well-being.

Digital solutions like Whil, Learn to Live, Well onTarget® and WW give employees tools to manage stress and anxiety, improve nutrition, sleep, exercise habits and more. Our partnership with HealthFitness evolved to include virtual programs and group exercise classes, providing flexibility for our employees during a challenging time.

Our Employee Assistance Program administrator provided educational webinars on a variety of topics, such as conquering workplace stress, dealing with change and growing personal and professional resilience.

Under a voluntary incentive program, active employees who received a full course of a CDC-approved COVID-19 vaccine (excluding any booster doses) qualified for an incentive payment.

Sustainability

We are invested in maintaining and operating our buildings in ways that support our long-term commitment to holistic health for our employees, members and communities.

All of the energy used in our buildings is offset by the purchase of renewable energy credits.

In response to COVID-19, we have upgraded our buildings with MERV-13 or greater air filtration systems, UV-C germicidal protection in elevator cars and other technology and features for the safety and comfort of employees and visitors.