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YOUR ONLINE ACCOUNT

Blue Access for Members℠

With our secure online portal, you can manage your health coverage. You can use it to review your health plan information from home or when you’re on the go. Access your account on your mobile phone with the Blue Cross and Blue Shield of New Mexico Mobile App.

Get Started With Your Online Portal

1

Go to “Log In or Sign Up”

In the “Log In” dropdown menu at the top of this web page, choose “Member.” If you’ve never used the portal, go to “Create an Account.”

2

Log In or Register in the Mobile App

Log in using your account credentials. If you don’t have an account, register using the app.

3

Enter Your Member Information

Be ready to provide your BCBSNM member ID and confirm your email.

Once you’ve logged in to the online portal, you have access to these resources.

  • Order a new member ID card or print your digital ID card.
  • Find health care providers, pharmacies and hospitals.
  • Access your claims and coverage information.
  • Get the most recent information on Care Coordination.
  • Check your prior authorization information.
  • Select a new PCP or change your PCP.
  • Learn about many health and wellness topics.

For any questions or help logging in, call Member Services at 1-866-689-1523 (TTY/TDD: 711).

Get Started With Your BCBSNM Mobile App*

1

Download the Mobile App

Use your mobile device to download the mobile app.

Text* BCBSNMAPP to 33633

OR

Search for BCBSNM in the Google Play™ Store or Apple App Store™. 

Download for Android
Download for iPhone

2

Log In or Register in the Mobile App

Log in using your account credentials. If you don’t have an account, register using the app. 

Sign Up or Log in to Your Account

3

Access Your Mobile App Anytime

Member information and resources are now available 24/7 and at the touch of a button.

Woman seated at cafe table checking her cellphone.

CONTACT US

Need Help?

If you have questions about your plan, we can help. To ask about what the plan covers, find a provider, change your PCP and more, just call us Monday through Friday, 8 a.m. to 5 p.m. Mountain Time.

If you call after hours, please leave a message. We’ll call you back on the next business day. Members with hearing or speech loss can call the TTY/TDD line at 711.

* Message and data rates may apply. Terms & Conditions and Privacy Policy.