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Behavioral Health Programs and Resources

Your plan includes resources to support your mental health. These can help those who deal with mental health conditions, substance abuse or a behavioral health crisis.

When You Need Help

Behavioral health can affect overall health. Sometimes you may need help dealing with stress, grief, or depression. The type of help you might need depends on your personal situation. It could be counseling, treatment, in-patient or out-patient care. If you have questions about services available to you, call Member Services at 1-866-689-1523. Also check out what behavioral health care is covered by your plan.

Mental Health Hotlines

If you are having a mental health crisis, there is help. Call one of the hotlines below. They are 24/7. Calls are private and at no cost to you. Note: If you have a life-threatening emergency, please call 911.

New Mexico Crisis and Access Line (NMCAL)

NMCAL is available to New Mexicans during a mental health crisis. Use this state-wide toll-free phone line to access local help and resources. Mental health professionals are ready to help 24/7. 

Call 1-855-NMCRISIS (1-855-662-7474).

988 Suicide & Crisis Line

Call this hotline for support if you are in distress and need help during a crisis. You can speak with a trained crisis worker to get one-on-one support.

Call or text: 988

Chat online

National Maternal Mental Health Hotline

Get support before, during and after pregnancy. This hotline is for those who feel overwhelmed or depressed. A trained counselor will listen and help.

Call or text: 1-833-TLC-MAMA (1-833-852-6262)

The Trevor Project Crisis Line

If you are LGBTQ+ and thinking about harming yourself, get help right now. Trevor provides crisis help, peer support and information.

Call: 1-866-488-7386

Text: 678678

Chat online

Virtual Care for Behavioral Health

If it’s hard to visit your provider in person, virtual care is an option. Here are ways to access virtual care when you need it.

Brave Health™

Mental Health Care That Works for You

Access therapy, counseling and programs online via video/phone. Get help managing meds and treatment for many types of behavioral health issues. For members age 13+.

Visit bebravehealth.com.

Call 1-305-902-6347.

Virtual Visits by MDLIVE®

Get Urgent Care 24/7

Get access to board-certified doctors for non-emergency health issues 24/7 by video or phone. You can get urgent care for an illness, injury or a behavioral health issue. For members age 18+.

Learn More About Virtual Visits

Call 1-888-607-2474. 

New Mexico Department of Health (DOH) Nicotine Cessation Program

Get Help to Quit Smoking, Vaping and More

BCBSNM has partnered with the New Mexico DOH to offer this program. Get help via phone, web, and text services. The program includes a custom Quit Plan and more to support you. This program is for teens (age 13+), families and adults. 

Visit quitnow.net/newmexico.

Call 1-800-QUIT-NOW (1-800-784-8669).

Virtual PCP by Galileo®

Primary Care for Help with Nicotine Addiction and More

If you need routine care and help with issues as they come up, use Virtual PCP. Members can get referrals from their PCP for mental health care. They can also get meds to help with nicotine addiction. 

Learn more about Virtual PCP.

Call 1-855-648-8859.

New Mexico Department of Health (DOH) Helpline

Get Help Obtaining Health Care

This helpline is staffed with nurses who can assist you with getting care for various health concerns, access to vaccines, and more. The helpline also guides you to resources for mental health care.

Call 1-833-796-8773 (1-833-SWNURSE).

ONLINE HELP

Learn to Live: Digital Mental Health Platform

Learn to Live is a no cost online health program. It is offered to members 13 and older and caregivers. Learn to Live gives self-paced mental health solutions. Plus, you can access coaches 24/7. It can help with common challenges like stress, anxiety, depression, insomnia and substance abuse. To start, register at the Learn to Live website (Access Code: NMMED).

Register for Learn to Live
Woman seated at cafe table checking her cellphone.

CONTACT US

Need Help?

If you have questions about your plan, we can help. To ask about what the plan covers, find a provider, change your PCP and more, just call us Monday through Friday, 8 a.m. to 5 p.m. Mountain Time.

If you call after hours, please leave a message. We’ll call you back on the next business day. Members with hearing or speech loss can call the TTY/TDD line at 711.

Call 1-866-689-1523

MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Bllue Shield of New Mexico. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.

Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment.

Galileo is an independent company that has contracted with BCBSNM to provide care and disease management, health information content, member health platform and tools, mental health administration/network and wellness for members with coverage through BCBSNM.

Learn to Live provides educational behavioral health programs. Members considering further medical treatment should consult with a physician. Learn to Live, Inc. is an independent company that provides online behavioral health programs and tools for members with coverage through BCBSNM.

BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.