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News for Producers

Search the latest news to stay informed on our products and services, information to help you sell and retain business, training, certification and regulatory requirements. Contracted producers should watch their email every Wednesday for our newsletter.

Jan. 21, 2026

Group Markets

Small Group Renewal Changes? Use the Request Center and Resubmit Request

Jan. 21, 2026
Applies to Small Groups
The Request Center is used to submit Small Group renewal paperwork, including plan changes or contact updates for existing groups. Get tips and screenshots.

New Upgrades to Our Vision Network 

Jan. 21, 2026
Applies to All Groups*
As of Jan. 1, all members with our standalone vision insurance are now on EyeMed’s Insight network. In-network providers include Walmart and Sam’s Club.

 

Individual & Family Markets

Your Client Signed Up for a Health Plan: Now What?

Jan. 21, 2026
Applies to Individual & Family Markets
Your clients may ask you for help after signing up for their health plan. We have a site that explains their next steps, like making a payment or selecting a provider.

You Can Make PCP Changes in RPP for Your Clients

Jan. 21, 2026
Applies to Individual & Family Markets
You can help your clients with important updates – like changing their primary care provider – via the Retail Producer Portal. Make sure you are registered so you can help.

Be Ready When Calling Producer Services: Essential Info to Have on Hand 

Jan. 21, 2026
Applies to Individual & Family Markets
To save yourself time when calling Producer Services for help, have your member’s information ready. What should you have on hand?

 

Medicare Markets

Health Risk Assessment Outreach Underway for Medicare Advantage Members

Jan. 21, 2026
Applies to Medicare Markets
HRAs help evaluate a member’s overall health and support preventive care. We are emailing our Medicare Advantage members to encourage them to complete one. Get a sample email.

New Onboarding Communications Welcome Medicare Advantage Members Into 2026

Jan. 21, 2026
Applies to Medicare Markets
We want our Medicare Advantage members to have a smooth start to the 2026 plan year. Review some sample onboarding messages. 

More News

*This article, or a similar version, is being shared with employer groups in our employer newsletter or news alert.