Contact Us
Have questions? We’re here to help.
Sales Inquiries
To learn more about our products and services, contact your agent, broker or consultant*. Our Blue Cross and Blue Shield of New Mexico sales team will work with your representatives to present health insurance solutions to your organization.
Top Contacts for Existing Group Business
The following numbers are for our employer customers. BCBSNM members should call us at the customer service numbers listed on their member ID cards for service.
Group Membership and Eligibility Inquiries
Small Group Account Management
1-800-281-0446 Option2, then Option 1
Benefit, Claims and Member Inquiries
Prescription Inquiries (Prime Therapeutics®)
BlueCare Dental℠
Group Billing and Accounts Receivable
Blue Access for Employers℠ Help Desk
1-888-706-0583
Monday – Friday: 7:00 a.m. – 10:00 p.m. CT
Saturday: 7:00 a.m. – 3:30 p.m. CT
Our Mailing Address
Blue Cross and Blue Shield of New Mexico
5701 Balloon Fiesta Pkwy
Albuquerque, NM 87113300
*If you’re an employer with 10 or less employees and don’t have an agent or broker, call 1-833-923-1785 or visit us here for more information.