With Virtual Visits, you have access to board-certified MDLIVE doctors and therapists. These independently contracted, licensed professionals can help you with many non-emergency conditions. Your live visit can happen using online video or a mobile app.
Speak with a doctor or therapist 24 hours a day, seven days a week. Instead of going to the office, you can talk with one while at home, work or many other places. And, a virtual visit can cost less than going to an urgent care center or emergency room.
Getting Care
Some of the care offered by MDLIVE's professionals includes:
Urgent Care – for Illness and Injuries
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Mental Health Care – for Talk Therapy from the Privacy of Home
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They can also write – and send – prescriptions (when appropriate) to a nearby pharmacy2.
Getting Started
Follow these steps to make a virtual visit happen:
1. Visit MDLIVE Website
First, sign up for your account using your:
- First Name
- Last Name
- Gender
- Date of Birth
- Member ID#
Then, log in to the MDLIVE site to video chat with an MDLIVE doctor or therapist.
2. Download Mobile App
Use your mobile device to download the mobile app. You'll see steps for the Google PlayTM Store and the Apple App StoreTM. You can also get the app from the Windows® Store. Use the app to video chat.
3. Contact MDLIVE Customer Service with Questions
Have questions? MDLIVE's Customer Service can help by phone or online form.
1 MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of New Mexico. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.
Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment.
Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider's plan for details.
2 MDLIVE operates subject to state regulations. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.