Update on Conduent Cyber Incident

Oct. 24, 2025

Conduent has reported that they were the victim of a cyber incident that occurred earlier this year. Conduent is a Blue Cross and Blue Shield of New Mexico third-party service provider that offers mailroom, payment and other back-office support services.  

Because of our relationship with Conduent, BCBSNM members were impacted by the incident. 

Conduent began mailing letters to impacted members on Friday, Oct. 24, 2025.

Conduent has a website providing information about the incident.