Media Contacts

If you are a member of media with questions, please contact:

Becky Kenny at 505-816-2012

Email Becky

For all other questions,
please call 800-654-7385.


Sadly, many of our members, friends, and loved ones are devastated by natural disasters like Hurricane Harvey, Hurricane Irma and wildfires in Montana. We know that recovering from a natural disaster is never easy. For our Blue Cross and Blue Shield of New Mexico members living or traveling in the impacted areas, your BCBSNM Customer Service Representatives are ready to help you:

  • Find a doctor or hospital
  • Refill a prescription if you have Prime Therapeutics
  • Coordinate or transition your care
  • Get a member ID card

Important Phone Numbers

If you don't have your ID card, you can either:

  • Print a temporary card on Blue Access for MembersSM (BAMSM), or
  • Call your plan's Customer Service number. Provide either your Social Security number or your name and date of birth so that our customer advocates can help you.
Individual and Family Insurance (If you bought your insurance through BCBSNM, and agent or the Health Insurance Marketplace) 1-866-236-1702
Employer-based HMO 1-800-423-1630
Employer-based PPO and all others 1-800-432-0750
Medicare Supplement 1-800-307-8144
(TTY/TDD 711)
Blue Medicare Part D 1-888-285-2249
(TTY/TDD 711)
Blue Cross Community CentennialSM (Medicaid) 1-866-689-1523
(TTY/TDD 711)
National BlueCard® 1-800-810-BLUE (2583)

Helpful Tips

  • For emergencies, call 911 or go directly to the nearest hospital.
  • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • Bring your BCBSNM member ID card when you get care.


For our Blue Cross and Blue Shield of New Mexico members living or traveling in areas impacted by Hurricane Harvey

The Texas Department of Insurance (TDI) issued notices on Aug. 26, 2017, asking insurance companies to help their members until the disaster is over.

If you are in an area impacted by Harvey, we are helping by:

  • Authorizing up to a 90-day supply of prescription medications for members
  • Not requiring pre-authorization or referrals (members' benefit coverage will apply)
  • Allowing claims for an HMO member to receive services out-of-network if necessary, without a referral
  • Extending claim filing deadlines for providers
  • Working with members to extend premium payment deadlines

Keep in mind, the terms of your coverage still apply. See your plan or call Customer Service for details.

Filling Prescriptions with Prime Therapeutics

For members who have BCBSNM pharmacy benefits administered through Prime Therapeutics, we may be able to help you with your prescription needs by:

  • Refilling a prescription early
  • Replacing damaged or destroyed medication
  • Using an out-of-network pharmacy
  • Having your doctor send a prior authorization request
  • Getting mail order or specialty drug shipments

* If you do not have pharmacy benefits through BCBSNM, contact us at the phone number provided above.


We are standing with our members as the Texas Gulf Coast starts its recovery from Hurricane Harvey.

During the first week after Harvey's landfall, we:

  • Gave $100,000 to the American Red Cross Hurricane Harvey relief fund
  • Gave T-shirts to the University of Houston basketball team's relief effort
  • Identified groups our employees could support with time, items or money
  • Sent our Community Affairs team to help our members

We are helping these groups with Harvey relief:

Here's some of what we're doing to help our members in Houston and surrounding areas meet their immediate needs:

  • Working with the Houston Health Department to help displaced families through our Caring for Children Foundation-Care Van Program
  • Helping identify and meet the medical needs of people impacted by Harvey with our Texas Care Vans and Oklahoma Caring Vans
  • Giving high-risk evacuees in the Houston area Tetanus or Tdap vaccines (nearly 500 so far) at no cost, and will be providing flu vaccines in the coming weeks
  • Sending our Community Affairs, Think Blue and Customer Care teams to the NRG Center to help evacuees
  • Sending our Mobile Assistance Center (MAC) to help find doctors, explain benefits and provide prescription information, while providing free Wi-Fi, TV, and charging stations
  • Having our mascot Blue Bear uplift kids at the NRG Center with coloring books and crayons

We know our Beaumont members are hurting too. Here's how we're helping:

  • Provided more than 300 toothbrush kits, 3,000 bars of soap, 200 face cloths and 100 rolls of deodorant to Beaumont shelters donated by employees
  • Giving vaccines, immunizations and other member care support through our mobile teams


If you want to help those impacted by Hurricane Harvey, here's a list of local and national organizations looking for volunteers and donations.

Ways to Help Those Impacted by Hurricane Harvey PDF Document