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In response to the COVID-19 pandemic, Blue Cross and Blue Shield of New Mexico expanded access to telemedicine services to give our members greater access to care. Moving into 2021 as the COVID-19 accommodations expire, telemedicine will continue to be an option for our members. Members will be able to access their medically necessary, covered benefits through providers who deliver services through telemedicine.
The goal: We believe that telemedicine can help improve the health of our members when delivered appropriately.
What’s new: After COVID-19 accommodations expire, we will cover telehealth codes consistent with the permanent code lists from:
What about the pandemic? We will continue our current offering through the end of 2020, or as long as mandated by federal and state legislation. Updates to our COVID-19 response will be on our website.
Member impact: Members with the following benefit plans will have telemedicine coverage:
We will continue to follow applicable state and federal requirements.
Medicare and Medicaid: We will follow CMS and the Office of Superintendent of Insurance as appropriate for Blue Cross Community CentennialSM (Medicaid Plans) and Blue Cross Medicare Advantage (PPO)SM members.
Our recommendations: We’ve recommended the following guidelines for our contracted network providers to follow: