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COVID-19 Coverage for Members

Testing and Treatment | Prescription Coverage | Mental Health Services | Telehealth

Your health is always our priority. Your Blue Cross and Blue Shield of New Mexico (BCBSNM) health plan gives you access to the care you need during the COVID-19 pandemic.

If You Feel You May Have the Virus:

  • Call your doctor. Your doctor will decide if you need to be tested and tell you where to go.
  • If you don’t have a doctor, we can help you find one. Call us at the Customer Service number on your member ID card.
  • You can also find an in-network doctor or testing site by logging in to Blue Access for MembersSM.
  • Search to find a COVID-19 test center near you.

Testing and Treatment

With a BCBSNM health plan, you have easy access to care for COVID-19 related health issues:

Testing: Lab tests to diagnose COVID-19 are covered at no cost share.

Testing-Related Visits: Visits to get COVID-19 testing are covered at no cost to you at in-network clinics and facilities.

Treatment: Most BCBSNM members won’t pay for COVID-19 treatment at a network facility or for emergency care at any emergency facility (ER).

About Our Cost-Sharing Waivers for Treatment

Cost-sharing waivers for COVID-19 treatment are offered for members of all fully insured group, individual, Medicare (excluding Part D), Medicare Supplement, and Medicaid plans.

  • The cost-sharing waivers end with the end of the Health and Human Services (HHS) public health emergency.
  • For fully insured and Interagency Benefits Advisory Council (IBAC) members, there is no projected end date for the cost-sharing waivers for COVID-19 related testing and treatment.
  • For Medicare (excluding Part D) and Medicare Supplement members, cost-sharing is waived for COVID-related treatment from April 1 through Oct. 23, 2020.

Many self-funded groups are also waiving cost-sharing for COVID-19 treatment. If you are unsure about your plan, contact your company’s benefits administrator or call Customer Service at the number listed on your member ID card.

Prescription Coverage

With BCBSNM pharmacy benefits**, you can temporarily get an early refill on many of your current prescriptions because of COVID-19. You may also be able to get up to a 90-day fill (based on plan benefits) of covered non-specialty medications at select drugstores or mail order.

  • At your drugstore: Call your pharmacy directly to ask for an early fill or 90-day fill, and about any delivery options they offer. 
  • By mail: You can also sign up online or call the number on your BCBSNM member ID card for mail-order delivery with AllianceRx Walgreens Prime.

If you're a member of these Medicare or Medicaid plans, you can get 90-day fills through mail order:

Mental Health Services

Coping with the stress and anxiety of COVID-19 can be overwhelming. Remember to take care of your mental health.

  • If you need help, call your primary care doctor. They may be able to see you over the phone or by video chat. Or they may refer you to someone else. Your health plan covers mental health services, including counseling.
  • Many BCBSNM health plans include 24/7 phone access to licensed mental health care specialists as part of the mental health coverage. The number may be listed on your member ID card, or you can call Customer Service to find out if you have this benefit.

Find free COVID-19 mental wellness support from Livongo’s myStrength***.


Need to see a doctor? Depending on your health plan, you may be able to see a provider in your health plan’s network by phone or video.

Our telehealth benefits give members access to care while reducing the risk of exposure to COVID-19. And you won’t pay copays, deductibles, or coinsurance on covered services when you use a provider in your health plan’s network.

Call your doctor’s office to learn more about their telehealth offerings.

If you need help finding an in-network provider, log in to Blue Access for MembersSM to use our Provider Finder®. Or, you can call us at the Customer Service number listed on your member ID card for help finding a provider. 

Our Bilingual 24/7 Nurseline**** is also here to discuss any health concerns and can guide you if you think you’ve been exposed to COVID-19 or have symptoms. Nurses are available 24 hours a day, 7 days a week at 800-581-0368.

Telehealth benefits may differ based on your plan. Call the Customer Service number on your member ID card if you have questions about your coverage.

* is a website sponsored by Evive Health, LLC, an independent company that provides health care communications and a digital member platform for Blue Cross and Blue Shield of New Mexico.

**Blue Cross and Blue Shield of New Mexico (BCBSNM) contracts with Prime Therapeutics® to provide pharmacy benefit management and related other services. BCBSNM, as well as several independent Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics. is an online resource offered by Prime Therapeutics.

***myStrength is an independent website for Behavioral Health sponsored by Livongo. You acknowledge that you are voluntarily accessing and using the resources found on the site and consent that Livongo may provide Blue Cross and Blue Shield of New Mexico with an aggregate number of individuals who accessed the website link.

****The 24/7 Bilingual Nurseline may not be available with all plans. Check your benefits booklet for details.