Blue Cross and Blue Shield of New Mexico
P.O. Box 27630
Albuquerque, NM 87125-7630
Mailing Address for Express Mailing Services only (UPS, FedEx, etc.)
5701 Balloon Fiesta Parkway NE
Albuquerque, NM 87113
Street Address - Customer Service
4373 Alexander Blvd. NE
Albuquerque, NM 87107
If you have a member with questions about coverage, they can contact Customer Service at the number listed on their BCBSNM member ID card or at 1-800-432-0750.
For group product inquiries, including dental, vision and life insurance, contact our Group Sales team.
For individual product inquiries, including dental, contact our Individual Sales team.
- Fax 1-505-837-8600
Blue Access for Employers Hours of Operation:
- Monday – Friday 4:30 a.m. – 11 p.m. MT
- Saturday 4:30 a.m. – 5:00 p.m. MT
- Sunday 4:30 a.m. – 11 p.m. MT
Blue Access for Employers is available 24/7 for a majority of functions. Employee Enrollment and Maintenance transactions are not available 11 p.m. to 4:30 a.m. MT
Blue Access Internet Help Desk
Help Desk Hours of Operation:
- Monday – Friday 6:00 a.m. – 9:00 p.m. MT
- Saturday 6:00 a.m. – 2:30 p.m. MT
Have a comment about Blue Access for Employers? Send us an email.