Contact Us

Blue Cross and Blue Shield of New Mexico

P.O. Box 27630
Albuquerque, NM 87125-7630


Mailing Address for Express Mailing Services only (UPS, FedEx, etc.)
5701 Balloon Fiesta Parkway NE
Albuquerque, NM 87113

Street Address - Customer Service
4373 Alexander Blvd. NE
Albuquerque, NM 87107

If you have a member with questions about coverage, they can contact Customer Service at the number listed on their BCBSNM member ID card or at 1-800-432-0750.

Group Sales

For group product inquiries, including dental, vision and life insurance, contact our Group Sales team.

Individual Sales

For individual product inquiries, including dental, contact our Individual Sales team.

Medical Sales

Blue Access for Employers Hours of Operation:

  • Monday – Friday 4:30 a.m. – 11 p.m. MT
  • Saturday 4:30 a.m. – 5:00 p.m. MT
  • Sunday 4:30 a.m. – 11 p.m. MT

Blue Access for Employers is available 24/7 for a majority of functions. Employee Enrollment and Maintenance transactions are not available 11 p.m. to 4:30 a.m. MT

Blue Access Internet Help Desk

Help Desk Hours of Operation:

  • Monday – Friday 6:00 a.m. – 9:00 p.m. MT
  • Saturday 6:00 a.m. – 2:30 p.m. MT


Have a comment about Blue Access for Employers? Send us an email.