Contact Us

Blue Cross and Blue Shield of New Mexico

P.O. Box 27630
Albuquerque, NM 87125-7630

1-505-291-3500
1-800-835-8699

Mailing Address for Express Mailing Services only (UPS, FedEx, etc.)
5701 Balloon Fiesta Parkway NE
Albuquerque, NM 87113

Street Address - Customer Service
4373 Alexander Blvd. NE
Albuquerque, NM 87107

If you have a member with questions about coverage, they can contact Customer Service at the number listed on their BCBSNM member ID card or at 1-800-432-0750.

Group Sales

For group product inquiries, including dental, vision and life insurance, contact our Group Sales team.

• 1-800-672-9700
• 1-505-837-8787
• Fax 1-505-837-8600

Individual Sales

For individual product inquiries, including dental, contact our Individual Sales team.

• 1-866-445-1396
• Fax 1-505-837-8600

Medical Sales

• Email
• 1-855-375-8934
• 1-505-816-2140
• Fax 1-505-816-2267

Blue Access for Employers Hours of Operation:

• Monday – Friday 4:30 a.m. – 11 p.m. MT
• Saturday 4:30 a.m. – 5:00 p.m. MT
• Sunday 4:30 a.m. – 11 p.m. MT

Blue Access for Employers is available 24/7 for a majority of functions. Employee Enrollment and Maintenance transactions are not available 11 p.m. to 4:30 a.m. MT

Blue Access Internet Help Desk

• 1-888-706-0583

Help Desk Hours of Operation:

• Monday – Friday 6:00 a.m. – 9:00 p.m. MT
• Saturday 6:00 a.m. – 2:30 p.m. MT

Email

Have a comment about Blue Access for Employers? Send us an email.