FAQs: Exchange Payment Transition Guidelines and Key Dates; Webinars Available

Nov. 19 2025

(Applies to Individual and Family Markets)

Starting in 2026, members with Exchange plans will make payments directly to Blue Cross and Blue Shield of New Mexico. To support the transition, a new FAQ sheet  is available to answer common questions.

The FAQs provides guidance on what this change means for members, along with key payment dates and payment guidelines. Please review the FAQs  with your clients as needed to ensure a smooth transition into 2026.

If you have any questions regarding the payment process, please join Debra Gassoway, Producer Sales Consultant, Monday-Friday from 8-8:30 a.m. via Microsoft Teams meetings.