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Behavioral Health Care
Behavioral health can affect overall health. Sometimes you may need help dealing with stress, grief, or depression. Help is also available for those facing:
- Emotional needs or concerns
- Mental health conditions
- Substance abuse
Sometimes one or more of these conditions may exist at the same time. Or they may exist in addition to a physical condition. Your plan offers health care for your body and mind. We also provide to help you get the care you need.
The type of help you might need depends on your personal situation. It could be counseling, treatment, in-patient or out-patient care. If you have questions about services available to you, including which services require authorization, call Member Services at 1-866-689-1523. Check the current to learn more. If you have questions about these guidelines, ask your doctor or Care Coordinator.
What is Covered?
Here are just some of the services covered by this plan:
Covered Service |
Applies to: |
Does service need prior authorization? |
|---|---|---|
Inpatient Psychiatric and Substance Abuse Services |
All ages |
Yes |
Accredited Residential Treatment Services for Adults with Substance Abuse Disorders |
18 years and older |
Yes |
Accredited Residential Treatment Center Services for Youth |
Under age 21 |
Yes |
Applied Behavioral Analysis |
12 months and older |
Yes, for some services |
Certified Community Behavioral Health Clinics (CCBHC) Services |
All ages |
No |
Crisis Intervention |
All ages |
No |
Day Treatment |
Under age 21 |
No |
Electroconvulsive Therapy |
All ages |
No |
Intensive Outpatient Programs for Mental Health and Substance Use Disorders |
11 years and older |
No |
Medication Assisted Treatment |
All ages |
No |
Partial Hospitalization |
5 years and older |
Yes, beyond 45 days |
Peer Support Services |
All ages |
No |
Psychological Testing |
All ages |
No |
Therapy |
All ages |
No, but services beyond core coverage may need prior authorization |
You do not need a referral from your PCP to get these services.
Check the for a complete list of covered services.
What is Not Covered?
Examples of services this plan does not cover include:
- Hypnotherapy
- Biofeedback
- Experimental procedures or non-drug therapies
- Services from non-licensed providers
Call Member Services at 1-866-689-1523 (TTY: 711) if you have questions about behavioral health plan benefits.
Mental Health Hotlines
If you are having a mental health crisis, there is help. Call one of the hotlines below. They are 24/7. Calls are private and at no cost to you. Note: If you have a life-threatening emergency, please call 911.
New Mexico Crisis and Access Line (NMCAL)
NMCAL is available to New Mexicans during a mental health crisis. Use this state-wide toll-free phone line to access local help and resources. Mental health professionals are ready to help 24/7.
988 Suicide & Crisis Line
Call this hotline for support if you are in distress and need help during a crisis. You can speak with a trained crisis worker to get one-on-one support.
Call or text: 988
National Maternal Mental Health Hotline
Get support before, during and after pregnancy. This hotline is for those who feel overwhelmed or depressed. A trained counselor will listen and help.
Call or text: 1-833-TLC-MAMA (1-833-852-6262).
The Trevor Project Crisis Line
If you are LGBTQ+ and thinking about harming yourself, get help right now. Trevor provides crisis help, peer support and information.
Call: 1-866-488-7386
Text: 678678
Virtual Care for Behavioral Health
If it’s hard to visit your provider in person, virtual care is an option. Here are ways to access virtual care when you need it.
Brave Health™
Mental Health Care That Works for You
Access therapy, counseling and programs online via video/phone. Get help managing meds and treatment for many types of behavioral health issues. For members age 13+.
Call 1-305-902-6347.
Virtual Visits by MDLIVE®
Get Urgent Care 24/7
Get access to board-certified doctors for non-emergency health issues 24/7 by video or phone. You can get urgent care for an illness, injury or a behavioral health issue. For members age 18+.
Learn More About Virtual Visits
Call 1-888-607-2474.
New Mexico Department of Health (DOH) Nicotine Cessation Program
Get Help to Quit Smoking, Vaping and More
BCBSNM has partnered with the New Mexico DOH to offer this program. Get help via phone, web, and text services. The program includes a custom Quit Plan and more to support you. This program is for teens (age 13+), families and adults.
Virtual PCP by Galileo®
Primary Care for Help with Nicotine Addiction and More
If you need routine care and help with issues as they come up, use Virtual PCP. Members can get referrals from their PCP for mental health care. They can also get meds to help with nicotine addiction.
Call 1-855-648-8859.
New Mexico Department of Health (DOH) Helpline
Get Help Obtaining Health Care
This helpline is staffed with nurses who can assist you with getting care for various health concerns, access to vaccines, and more. The helpline also guides you to resources for mental health care.
MEMBER RESOURCES
Helpful Tools and Resources
Find a Doctor or Hospital
Our Provider Finder® makes it easy to search for providers in your area.
Find a Provider
Forms and Documents
For details about your plan, check your Member Handbook.
Go to Forms and Documents
MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of New Mexico. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.
Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment.
Galileo is an independent company that has contracted with BCBSNM to provide care and disease management, health information content, member health platform and tools, mental health administration/network and wellness for members with coverage through BCBSNM.
Learn to Live provides educational behavioral health programs. Members considering further medical treatment should consult with a physician. Learn to Live, Inc. is an independent company that provides online behavioral health programs and tools for members with coverage through BCBSNM.
BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.