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Support for Members Impacted by Severe Weather

Recovering from a natural disaster is never easy. For our Turquoise Care members living or traveling in areas affected by severe weather, Blue Cross and Blue Shield of New Mexico is ready to help you:

Find out how to get help if you are in an area affected by severe weather, a wildfire, flood, or other natural disaster. Visit the Red Cross website.

Need to find food and resources near you? Visit findhelp.com to find community assistance. You can also visit the RoadRunner® Food Bank website to learn more.

Other BCBSNM Resources

  1. 24/7 Nurseline – Our Medicaid members can access registered nurses who can answer questions and guide you to the right care. A nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself. The line is available 24 hours a day, 7 days a week. Call toll-free 1-877-213-2567 (TTY: 711).
  2. Galileo® and MD Live® – If you aren’t able to receive care in person, please check our virtual resources.
  3. Learn to Live: Digital Mental Health Self-Help Support Program – This is a confidential online resource. You can access it from anywhere, at any time. There is no cost to you and your family (ages 13 and older). To start, register at the Learn to Live website  (Access Code: NMMED).
  4. Health and Wellness Programs – Take charge of your health. Members can find the right resources, save money, and manage medical conditions. BCBSNM offers programs and resources with your well-being in mind. Learn more.
  5. Value-Added Services (VAS) – Your plan covers more than just standard Medicaid benefits. Check out the many VAS available to you.
  6. Other BCBSNM Medicaid Service Lines – Go to Contact Us for a complete list of phone numbers and other ways to reach us.

The health and well-being of our members remain our top priority during an emergency. We encourage members in affected areas to follow guidance from local emergency officials. Please prioritize your safety.

Important Phone Numbers

Are you a BCBSNM member who needs help to find a doctor, hospital or urgent care? Or maybe you need to ask about what your plan covers. Reach out to Member Services:

  • Call Member Services at 1-866-689-1523. Members with hearing or speech loss can call the TTY/TDD line at 711.
  • Member Services is available 8 a.m. to 5 p.m. MT, Monday–Friday. If you call after hours, please leave a message. We will return your call the next business day.
  • You can also email us at any time. 

Non-Emergency Medical Transportation
For extra help getting a ride to a medical appointment, you can schedule a ride at no cost. Rides must be approved. To find out more, call Member Services at 1-866-689-1523 (TTY: 711). Learn more about Transportation Services. 

Find more ways to contact BCBSNM.

Mental Health is Just as Important as Physical Health

Care from a mental health expert can help you deal with traumatic events. BCBSNM offers emergency and crisis support. Call to get support and find resources.

Access other mental health hotlines that are available 24/7. Check other behavioral health resources.

You can also call the national Disaster Distress Helpline at 1-800-985-5990 for help. Learn more.

Online Resources

Get online access to your digital member ID card, find in-network doctors or hospitals, check your plan details and much more. You can manage your health plan from your computer or smartphone.

Get Started With the Online Portal and Mobile App

Blue Access for Members℠

In the “Log In” drop-down menu at the top of this web page, choose “Member.” 

If you’ve never used the portal, go to “Activate Your Account.” 

Sign up or log in to your account  

BCBSNM Mobile App*

Use your mobile device to download the mobile app. You can:

Helpful Tips

  • Medical emergencies: Call 911 or go to the nearest hospital.
  • Non-emergencies: Call Member Services at 1-866-689-1523 (TTY: 711). They can help you find a health care provider or urgent care center in your network.
  • Bring your BCBSNM member ID card when you get care. Or log in to Blue Access for Members to access your digital ID.
  • Disaster Preparedness Plan – Create a plan ahead of time. Make sure you and your family know what to do and where to go when a disaster hits.
  • Emergency Supply List – Make an emergency supply kit now so you have the basic supplies needed during a disaster.

* Message and data rates may apply. Terms & Conditions and Privacy Policy.

Galileo is an independent company that has contracted with Blue Cross and Blue Shield of New Mexico to provide care and disease management, health information content, member health platform and tools, mental health administration/network and wellness for members with coverage through BCBSNM.

MD Live, a separate company, has contracted with BCBSNM to administer the Virtual Visits programs for members of BCBSNM. MD Live and the MD Live logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. This third-party vendor is solely responsible for its operations and contracted providers.

Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. 

Learn to Live provides educational behavioral health programs. Members considering further medical treatment should consult with a physician. Learn to Live, Inc. is an independent company that provides online behavioral health programs and tools for members with coverage through BCBSNM.

BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.